Time: Jan/27/2018 (a month ago)
Walked in @ 7:20pm on a Friday & was told they were closed. Came back the very next day @ 630pm & was told by the manager they were closed the day prior because no one wanted to service me. The manager went on to say that I should go somewhere else who has better customer service & who can do nails better than they can. I tried to explain to her that they had the wrong person because I’ve NEVER had a problem at the establishment & I’m not a frequent customer, still she refused and walked away while I was talking to her. Very rude , poor customer service, inconsiderate & unbelievable. Sparkle nail salon is waaaay better!
To the response that Mai posted, I only had a problem with my nails ONCE, meaning you guys had the WRONG PERSON. The fact that you got up here saying you told me to go somewhere else rather than providing the quality service you say you give your customers YOU DIDN'T. I can count on one had how many times I've came to this nail salon because I'm NOT a regular. The first time I came one of your male nail techs ripped my nail off causing me to bleed and I STILL came back to visit you guys. The bottom line is your nail salon is very unprofessional & should consider closing or getting under new management.
Time: Feb/16/2018 (3 weeks ago)
Once was a great salon to go to. I have been coming to this salon for almost 6 months every time I got my nails done it was a older gentleman ( same guy each time). He was truly amazing he charged me 30 for my nails and 5 for my daughter. This time they tried to raise the price on me. I showed them receipts of my last transactions with their salon to prove what I have been charged in past visits. But my mistake was going to a different tech. Should have waited. After I showed them they became rude and refused service. I was polite and kindly ask them to please put the Polish back on my nails. They took my original Polish off three nails. They said no. So I kindly replied " I am charging you for my Polish on 3 fingers my daughters nails are free! The said thats fine and my little one and I walked out. Customer service was okay but not the best. It rude for them to deny me after proving that I have been charged differently . I can most certainly say I will not be going back. Thank you for the past visits they were great thanks to the friendly gentlemen that has been doing my nails in the past.
Time: Mar/02/2018 (a week ago)
They always do an amazing job! I was going to a place that was more expensive but ever since I discovered them this is where I go! I pay 20$ less every 3 weeks and it is always fast and my nails always last! No lifting or separating! They are always so nice.
Time: Feb/09/2018 (a month ago)
I love this place so much💖 They always treat me right. Even when I don't have an appointment they try to take good care of me, I love love all the staff they are wonderful 💅 I recommend these place 100%. Thank you to all the staff at Venus Nails and Spa for all your hard work. I know I Appreciated😊☺
Time: Mar/11/2018 (in the last week)
Extremely rude people/service
Rushed thru my pedicure and manicure as fast as she could.
They acted like my 3 year old who wanted color was an inconvenience, but charged me $10 still.
Ontop of all that cut my daughters finger. Didn’t even bother to tell me until I asked what happened.
When I confronted the person in charge, he was the one who actually did it.... and proceeded to tell me it was her finger that had the problem and that he took $5 off the bill.
So I paid for a pedicure/manicure for myself. Pedicure was fine but absolutely not relaxing, my manicure is incomplete (really should have done it at home) I paid for my younger to get color, which she tried to ignore her color request three times. And my oldest to get injured. $66 The price is not the problem, it is 100% terrible service. Very disappointing... definitely won’t go back at all.
