Time: Dec/15/2018 (6 months ago)
Second Post:
At this I cannot post any comment about Hertz rental of Greensboro NC, and State Farm ins by request of my Lawyer. Therefore until this problem is solved I have know comments.
First post:
I gave Hertz a 1 star not because of the service, but because they don't have enough staff working. When we arrived there was six people waiting to pick up a rental. We were only there to return the rental. My family, and I waited two hours just to give staff the keys, and get a receipt. There were only three people working that I could tell. There was the young man who was cleaning the cars getting them ready as soon as the car was cleaned it was rented out. The manager which was taking calls, working up front, renting out cars, taking the customers to their rental, and he was also cleaning the rentals. The third staff was doing the same. While waiting in the Lobby it was steady filling up with customers. People where getting impatient some where complaining because they had been there for hours. Hertz ran out of cars to rent out. There where two of us returning keys which gave them two cars to rent out. There was a man who was still standing waiting for service, but they had to put us ahead of him in order to have cars to rent out.
Hertz should be ashamed of how their staff is being over worked it was very upsetting. My question to who ever decide to read this post. How would you feel if you had to go to work dress nice in a shirt and tie to find out that you have to wash cars.
Second Post: At this time I cannot post any comment about state farm by request of my Lawyer. There for until this problem is solved I have know comments.
Time: Feb/17/2019 (4 months ago)
If I could rate them a negative i would. They charged us $300 for damage free for "finding ashes in the seat". We has 5 kids in the car all weekend and we don't smoke. We will be renting from somewhere else from now on.
Time: May/14/2019 (a month ago)
I reserved a vehicle online and when I went to pickup the vehicle I was told they don't even have those kind of cars even though it's avertised on their site, so I was given the car they chose and of course the price was different. I'm going back to Enterprise. Also the black man with locs was very rude and loud with a customer the entirer time I was there. The customer service is as bad as the décor at that location.
Time: Mar/16/2019 (3 months ago)
I loved the quick and reliable service that I received. I will be renting from them again!
Time: Jun/06/2019 (3 weeks ago)
Friendly staff , getting my car was a breeze no long wait time , I will use them again
