Time: Aug/14/2019 (a year ago)
Friendly and clean but good be a little better on details. I do like the place.
Time: Feb/12/2019 (a year ago)
Called ahead of time to see of they had a specific color, when I went in, they acted like they didn't know what I was looking for and asked me to just "choose a color from the box". If I paying for a service, I expect to be satisfied with my color choice. The gentlemen was nice enough to try and look for it, but the woman were very nasty.
Time: May/04/2019 (a year ago)
If it were not for Thao (my nail tech), I would have stopped going here a long time ago. I've been to Thao roughly 10 times and she has always been amazing. However, prior to getting her as a tech I tried 2 of the other techs. One was very rough and would throw my hand at the drier instead of speaking to me to tell me to dry my nails and I was also cut with the drill once or twice. The man at the front desk is very rude. They overcharged for a service when the prices are listed on the wall. They don't know how to get appointments in on time (waited 45 min for mine), they switch techs around in the middle of your service so you can be sitting with someone then suddenly they will ask you to get up and move to another station with another tech. I'd say nobody has ever been very friendly there to me other than Thao and unfortunately I have to stop going to her because I refuse to support this business anymore after their rude and scamming behavior. And I was told "the owner is never here" when I asked for the chance to speak with them. Terribly run business.
Time: Aug/29/2019 (a year ago)
No appointment so it was supposed to be a one hour wait. Then we were directed to the nail spot across the street. Was it color?
Time: Mar/02/2019 (a year ago)
I got ANC done last Saturday at Deluxe Nail & Spa in Latham, NY and had the WORST experience I’ve ever had. She left the tips I had previously still on. She also rushed through my nails and did a pedicure on another woman while doing my nails. I had to go home and attempt to fix them myself. After 2 days every single nail was lifting. I called them and went back today to get them fixed. All she did buzz over what she did and put a clear coat on top, instead of completely removing the ANC and giving me a new set. After telling them this was unacceptable I was asked to come back a 3rd time!! I’m usually not one to complain, but this was the absolute worst experience I’ve ever had at a nail salon. If I could give no stars for the customer service and quality of work I would.
