Time: Apr/06/2021 (5 months ago)
My daughter was so excited to go and get her hair done. She spoke to customer service on the phone beforehand and told me they sounded great. When she went in she had pictures. Megan put color on the top of her head. To be fair, her hair is slightly damaged and she didn’t want bleach. She wanted low lights so she could see dark and light contrast. She also needed a trim. When she was done she had me send her 130 dollars which was the cost. She then sent me pictures and she was very upset as was I. Her hair looked like you took brown dye and plopped it on top of her head and left it. Nothing blended. Also brown dye all over her forehead. She had a trim and it was dried in a frizzy mess. When I called the receptionist was very nice. She had Megan call me. She continued to make excuses. All I wanted was to bring her back on Saturday and have it fixed. Instead she said she will have to have the owner, Kate call. Kate did call me back and was very nice at first. She asked me to send pictures which I did. She called me again and said I apologize for the dye on her forehead but I see nothing wrong with it. I explained it looked horrible and I wanted it fixed. It was not blended and she looked worse than when she walked in. She told me she’d do a conditioning treatment but that was it. I told her again I was an unsatisfied customer but she could care less. I let her know I would leave a bad review and again it didn’t matter to her. I realize she has some good reviews so I am very shocked by this behavior. I have been in customer service for over 30 years and the customer is always right. If they aren’t happy I do anything I can to rectify the issue.
I would be very careful if you want to go to this salon. If you don’t like a service you are out of luck.
Time: Apr/10/2021 (5 months ago)
I love Lucette! Everything I've had done there has been 110%. Kate and all her staff are friendly, caring, and professional. They really take the time to understand what you are looking to get done. The atmosphere is amazing and they also have great items to shop, besides hair product. I recommend Lucette Salon to anyone asking for a new place to get salon services done.
Time: May/28/2021 (4 months ago)
I’ve always been pretty insecure about my hair and never had a cut or style that really felt like me. I recently got my hair cut by Megan and it’s been a game changer. For once I’m actually happy when I look in the mirror. She understood exactly what my hair (and I) needed. I used to just shove my hair in a bun so I didn’t have to deal with it and now I’m catching myself checking myself out in any reflective surface just so I can see how cute my hair looks.
Time: Mar/01/2021 (7 months ago)
My daughter and I went for birthday pedicures, and the experience was magical. The friendly staff paired with the beautiful atmosphere really made an impression on us. I've also shopped in the boutique, and they have the cutest items. They are also a green salon which is really important to me in reducing my carbon footprint on the environment. I've been searching for a "salon home", and I finally found one in Lucette. It is a happy place, and I will be returning for hair services and any other beauty related needs.
Time: Jan/13/2021 (8 months ago)
Megan did such an awesome job cutting my curly hair!! She really took the time to make sure that I was happy with each step of the process. Going in, I wasn’t completely sure the exact look I was going for, but Megan was so understanding and offered perfect suggestions that ended up being exactly what I wanted. The salon is clean, friendly, and super welcoming the second you walk in the door. The prices are slightly higher than most places, but I’d say it was worth it based on the level of care and precision that went into the treatment. Would definitely recommend!
