Time: Jul/26/2018 (a month ago)
I just bought my KP-60 Manipro Passport and 3 months after the headpiece just stop working. It would not unlock for me to put the bit on. I hope that I will not be paying for this repair as this is a manufacture defect. Hardly used much since I am still learning how to use the drill. Customer service is horrible. Who hired these people that has no customer experience? They're so rude and very short with you. KUPA, please hear out your customers in this review and do something about it. The products are expensive and we bought it and hoping for a better quality. Hire someone with an exceptional customer service. Thank you.
Time: Jun/13/2018 (3 months ago)
Absolutely terrible experience.
Bought the MP Passport bundle that cost me $400 CAD.
Got billed $135 from FedEx a month later for entry fee and customs.
That’s terrible customer service if you don’t let your customers know ahead of time that you do not cover any of those expenses.
I could have easily ordered the equipment here and I would save at least $135 in fees and 2 weeks of waiting for delivery.
Never again.
Time: Jun/11/2018 (3 months ago)
Their equipment is amazing, especially the drills, and the staff is super helpful!!! Thanks KUPA for being awesome :-D
Time: Apr/20/2018 (5 months ago)
ManiPro Passport KB-60 is bad mani drill, Customer services with a no experience.
STEVE ON APR 20, 2018
I bought a manipro passport about 3 months ago, Now the cord connected to drill has a problem connection, on and off in seconds. I have my a my up200 for over10 years still working, I bought this to do nails for customers who sit on spa chairs, more easier with cordless power( use battery). Unfortunately it’s not good drill, I have never seen in my 20 years in doing Nail. Customer service didn’t want to listen to customer, with no experience at all. Do not buy this product, not worthy for high price and bad services.
Time: Jul/16/2018 (2 months ago)
WORST CUSTOMER SERVICE EVER!! BRACE YOURSELVES IF YOU HAVE TO CALL!! I'm starting to think this e-file is all hype. Broken after less than a year.
