Time: Jun/21/2018 (a month ago)
I have been to my nails on multiple occasions this time was different. When my daughter and I walked in one of the employees was stretched out on the couch. We were attended to promptly but the pedicure was very rushed and with minimal effort. After completing my pedicure in record time the employee took hand soap washed out the foot basin and dried it with the towel he had previously used for my pedicure. In addition the employee that did my daughter's pedicure rinsed the foot basin and didn't use any type of soap/disinfectant. I will not be going back. I do not want any type of infections.
Time: Jul/15/2018 (3 weeks ago)
I have been a patron of this establishment for 5 years now. When I first came, the atmosphere was very welcoming and the owner, Kenny, was very accommodating to customers. The work was consistent and good. I have more than enough experience to tell you the real about this place. I tried to give them the benefit of the doubt all this time and kept going back because I remembered when it was such a better salon.
Over time, this place has gone completely down hill. You can walk in at anytime and see techs lounging on couches and talking on phones. They are completely lazy. The owner, himself, sits in the front watching YouTube videos. His wife is great though (even though she speaks very little English).
The salon is dirty and the techs are unhygienic, as I witnessed the woman doing my pedicure take the same exact file that she used on my foot to use on another woman’s foot without sanitizing.
The last few times I went, my nail either cracked, polish came off, or my nail completely broke within a few days of leaving the salon. I get my nails done every 2-3 weeks and I normally never have that problem. Also, they don’t care if they leave you with lumpy acrylic or crooked nails. They claim that it’s your fault if that happens. “It’s because you were moving.”... Yeah, whatever.
NONE of the techs speak English that well or at least pretend not to know what you are talking about. Do not expect to hear anyone try to speak English, as they only speak to each other.
The nail polish bottles are so OLD that they have changed colors. How I know this is that I asked for a certain gel color that was displayed and the tech went back to get it. When she brought it out, I explained to her that it looked nothing like the color on display. The tech next to her explains that it changed colors because it was old. This in itself is not an issue, as things get old. However, if I had not said anything, she wouldn’t of have continued to use it even though she knew the color was different. Shady.
To top it all off, the prices are arbitrary. I was getting a pedicure, I was given the sheet with the different types of pedicures. I said I wanted the basic pedicure which was $20. The tech then says “it’s $5 to get polish taken off.” I’m like whatttt? When did you start charging $5 to take off existing nail polish? And of course the next time I went, there was no charge for polish removal.
And I have plenty more stories to tell. Needless to say, I don’t go here anymore. So, please don’t go here. Honestly, just don’t. Believe the negative reviews. They are true. I’m
Time: Jun/19/2018 (a month ago)
Jonh is really sweet and pretty amazing. He does a wonderful job. He try's his best to make you feel comfortable. His leg massages are the best too.
Time: Jun/12/2018 (a month ago)
I am deeply sadden to write this review today. I don't take lightly writing a negative review as I too am a business owner. I have been going to this salon for over 10 years and the whole time Kenny has owned it 6 years faithfully. A few weeks ago I came in to the shop and Kenny sent me to a women I had never been seen before to have my gel polish removed. I normally see John who is wonderful but he was working with another client. The women kept asking me if I had acrylic on my nails. I repeatedly said "NO". She gets out the electric file which was of no alarm to me because some of the technicians use it in lieu of soaking and wrapping them to take off the gel polish. Then she asks if I want my nails cut down I said no then I realized that they would be longer on one hand then the other I say yes I should to make them more even. So she begins to talk in Korean a mile a minute about me to the other technicians they are coming over and looking at my nails one by one and she continues to talk to them. Not knowing what she is saying but with no question I know its about me I replied I'm sorry I didn't realize how different my one hand is from the other I just want them evened out. She finally stopped talking about me. I get my nails done and leave to go out of town. While out of town my nails begin to ache and tear way low close to the bottom of my nail bed "OUCH"!! I have never had an issue like this due to the fact I have very very thick nails hence the reason she probably kept saying you have acrylic on nail? Now I am in pain and extremely frustrated after the fourth nail rips low and is painful. I called Kenny and told him what had happened and that I was in Florida. The first thing he says to me..ready for this? Why you not tell me....HUMMMM arent I telling you now Kenny? I am out of town my nails are tearing and I am in pain. I know it was because of your technician and I have never complained about this in the past I am a good client. He tells me to call first and come to see him. "I got you" ,"I got you Lauren" his famous saying. When I return I called and he told me to come in which was today at 1:30. He says for me to go to the girl and have my nails wrapped to start soaking off the gel polish. When he calls me over he says I will do for you "THIS TIME" I said what? He said you complain. I said yes to you the owner of the establishment...who else am I supposed to complain to Kenny? You told me to call and come in once I returned from Florida. Your technician did this to me Kenny my nails have never ever torn like this before I have been coming here of over 10 years and the whole 6 you've owned it!!!. Then he does my nails and says while hitting himself on the side of his head YOU need to think! Lauren you need to think do not let technician do this to you. I said Kenny I had no idea she was filing them this thin. Once I realized what must have been the issue I called you the owner YOU! I came back in just as you told me to. Now you insult me and tell me while hitting your head I need to think? Its my fault? You are supposed to hire trained technicians to know the difference of acrylic or someones real nails and you need to have them speak and understand us as the paying client I said "NO" I do not have acrylic and "NO" I dont want acrylic. It is because of this type of treatment that I will NEVER go back not ever. Shame on you Kenny "SHAME" on you! Big mistake I've been a loyal customer but no more. If you keep treating your paying clients like this you wont have a business to run. There's a new salon opening up called nail Trix off Washington Blvd. I am waiting for them to open up. I am ready to be a loyal client to a loyal service.
Time: May/10/2018 (2 months ago)
This was the dirtiest salon that I have ever been to! I had to hold my purse in my lap because the tables were so dirty. The air is not well ventilated and customers should receive a mask instead of inhaling the toxic air of nail salons. Man rushed through my pedicure after I chose one of the more expensive ones and cut my nails crooked. Icing on the cake was my wax job :( My eyebrow is now.... well-- no words to describe and hope that they grow back soon. Again, I will not go back- dirtiest salon in Catonsville.
