Time: May/18/2018 (8 months ago)
Here is a warning: do not go to this establishment under any circumstances. Their staff: from receptionist to practitioner are utterly unprofessional. I was recommended to see one of their new coccyx “Specialists”—Jillian. As usual the therapist was rushed and didn’t listen to me nor take me in. She conducted an internal examination of me without explaining anything and forcefully yanked at my coccyx. During the procedure I experienced intense referring pain to my knee and foot. I reported this but Gillian couldn’t care less. She denied the fact that her internal manipulation had anything to do with her examination: which bordered on an assault. Seven days later: throwing up: intense burning pain inside my anal region and a feeling of absolute violation. I plan to open up a malpractice case. They are a disorganized, unethical organization. Stay far far away!!
Time: Jun/21/2018 (7 months ago)
I love my physical therapist Hsing-I Hsieh. She's very professional, knowledgeable and helpful. I broke my ankle and getting back to walking seemed super daunting. I was in pain a lot of the time and my PT was super encouraging and supportive. Pain went away quickly with her expertise! The space is an open floor plan but if you'd like more privacy they have two private rooms. I personally prefer the open floor plan, it's inspiring to see the progress of everyone around me. They also pull curtains between each work table. After my 30 minute session I work with the assistants to do my exercises, who are also friendly and willing to demonstrate each exercise if I don't understand. I don't feel rushed at all. I highly recommend my PT Hsing-I Hsieh. She really takes the time to work with me and get my muscles/bones back to my active lifestyle. She's very prompt, patient and listens to my experiences with my ankle very carefully. I had a one session each with Renuka Pinto and Mukta Chauhan and they were both amazing as well! Ive noticed that the entire team communicates well with each other and show professionalism at all times. The front desk staff are helpful and efficient. I book appointments several weeks in ahead, as this is NYC and appointments do fill up fast! Especially with such a great team of professionals!
Time: Feb/28/2018 (11 months ago)
This might be a great place for someone who needs basic work but probably not for complex problems. They should bring people with enough experience. The environment did not seem professional. They did so many mistakes or forgot things. Their waiting area is very small and feels so uncomfortable. I haven't seen that in New York. Their practice area also is not private. The PT who helped me was not
professional, probably because of her age. So many people there look inexperienced too. She would leave in tbe middle and someone else would keep doing the work. They kept forgetting things...
Time: Aug/21/2018 (5 months ago)
The worst managed place. The rude unprofessional reception. Very disrespectful
Time: Oct/01/2018 (3 months ago)
The lady with a half shaved head at the reception is extremely rude and unprofessional.
