Time: Jul/19/2019 (10 months ago)
This nail salon has excellent service! The workers there are welcoming and very kind. I loved my foot spa and gel manicure too. I didn't have to wait too long. I think since they have been under new management they are really doing their best at catering to the needs of clients. So important as I am picky about this kind of thing! I would definitely go back.
Time: Feb/10/2019 (a year ago)
Okay so anyone who knows me KNOWS that I speak my mind. I would give 0 stars if I could. My Grandfather sadly has Alzheimer’s disease and has forgotten how to do things for himself. That being said I will and always have taken great care of him as often as I am available to help out my Grandmother. Since he was diagnosed about 3 years ago I have taken him for pedicures regularly so that he can have his toenails cut. Today I experienced the absolute WORST nail salon experience I have EVER had at a nail salon that I have been going to for years- Grace Nail & Spa in Colonie. First of all we waited about 30-40 minutes to have a pedicure TOGETHER, not separately- which is fine or we would have left, but we figured we would be served with good service. If they could not have taken us due to being light staffed- they should have said so. FINALLY we get taken to the pedicure chairs only to sit in the chairs and wait longer. The owner became free first so she started working on my Grandfather. I was very frustrated because I did not plan on waiting with my feet in cold water so I told her she didn’t have to do me because she clearly didn’t have the time as more customers were coming in for services and were sitting in the waiting room. She was completely fine with not serving me. I DID NOT however tell her it was okay to NOT finish my Grandfather’s pedicure and exclude him from the buffing, hot stones, hot towels, etc. that we PAID for. So she said she was done after only cutting and cleaning around his toenails. The kicker was she didn’t even help him get his shoes and socks on like EVERY other person that has done his feet has OR help him up! She rushed him out of the chair with water still in the pedicure tub and has him walk on the BARE floor to their manicure station to sit in a chair and have me put his shoes on (which I don’t mind doing for him but EVERYWHERE I have been for pedicures they do it for him as a part of the service- especially being that they know he is ill!) and he slipped and almost fell! I told her how I felt and she ran off and served the next client. Her husband then came up to give me the bill and I told him that my Grandfather DID NOT receive the full service we paid for and that it wasn’t right. We waited for 30-40 minutes for them to finish two pedicures that they stared before we got there and it took this woman 10 MINUTES to cut and clean my Grandfather’s toenails- she was more worried about taking care of the other clients walking in then taking care of us. Anyone who gets pedicures know that there is a lot more to just cutting and cleaning the toenails. The husband then proceeded to yell at me and flail his hands at me in front of his other customers when I told him he did not provide my Grandfather who is SICK with Alzheimer’s the full and proper service and treatment deserved. I also didn’t appreciate the nasty remarks made when I told them how I felt. My Grandfather cannot help that he can’t do these things for himself and I take him to do this to relax him and make sure it gets taken care of. I am absolutely disgusted that someone would scream at me and mistreat my Grandfather. This was by far the WORST experience I have ever had in a nail salon and I will NEVER go back. The owners only care about their money, not their customers. Disgusting!!!
Time: Dec/01/2019 (5 months ago)
They will cheat you. If not paying attention
Time: Oct/12/2018 (a year ago)
I love this place. $20 pedicure. It is always clean, and they are nice. Also, the woman who runs the place gives a great eye brow wax for $8. It is a bit of a drive, but I do it. I’ve tried other places closer to downtown Albany, but they are not as good or clean.
Time: Mar/10/2019 (a year ago)
Do not ever go here! They quoted one price and charged another to start. My old color was stuck to my fingers and under my nails, only dipped ANC powder 2x, and failed to finish correctly. My nails looked better going in than coming out. They refused to fix or refund anything. The lady flat out ignored me and the guy kept saying "I don't know" repeatedly. Zero stars in every area, I was very upset about the horrible job but the way I was treated on top of that, and now I fix them myself or pay to get them done all over again.
