Time: Oct/27/2022 (4 months ago)
Really great experience and staff. We were treated like VIPs the whole time and you get access to the pool and steam room the whole day of your visit and the environment was so soothing and relaxing 😌 5 stars
Time: Oct/09/2022 (5 months ago)
I’ve been to several spa’s here in Albuquerque and this is by far the best. The environment, amenities and views are the best.
So far i’ve gotten a custom and seasonal massage from Carla Jo (CJ). She is such a talented masseuse. She listens to what you need and even anticipates your needs by reading your body. Already booked my next one for November!
Time: Feb/24/2023 (4 weeks ago)
Had a great time. The massage was just what I needed! The views are great.
Time: Mar/04/2023 (3 weeks ago)
As a first timer, I was excited to get a 90 minute deep tissue massage after a very stressful week. Unfortunately I left more stressed than when I came in.
Facility 10/10: parking is accessible and separate of the hotel and casino. There is a front desk for signing in. There is a gender separate area for bathrooms/showers/ wet and dry sauna/hot tub and cold tub. Lots of beverage options (free bottled water, hot water for tea, and cold water infused with lemon; and alcoholic beverage options). There is a fitness center and a waiting area that is co-ed. Also, a separate relaxation area (one indoor and one outdoor with four chaise lounges in each section).
Customer service: 0/5 You’ll be greeted by a staff person that will proceed to give you a very quick tour of the amenities and requirements. They’ll provide you a robe and sandals. The customer service is what robbed me of my positive experience. My appointment was set to begin at 5:30 pm and end at closing time (7 pm). 10 minutes before my massage was set to end, music was turned off. 5 minutes before closing, bright fluorescent lighting turns on and brightens my treatment room while I am still receiving my massage face up. What a beautiful way to end a 90 minute massage (not!). My masseuse was not thorough and abruptly ended my session. She managed to get me out the door as fast as she could. When I was walking back to the locker area, another staff person stops me to say, “ just a reminder, we closed at 7.” I ask if I may shower? She rolls her eyes and begrudgingly says OK. I shower, go to restroom and when I open bathroom stall door, I find the same staff person and her manager walking away from the bathroom stall area. I can only assume they were trying to look for me. As I sat down to dress, the same staff person swiftly removes the borrowed sandals from my area as I literally took them off my feet. Manager hands me my eyeglasses I left behind near showers because I was rushing. Lights start to turn off. I wasn’t given the opportunity to blow dry my hair or even get dressed in peace. I was literally kicked out the door. I was angry, disappointed and disgusted by the persons managing this spa. If they have a policy for their staff to be out the door immediately at 7, they should not schedule 5:30 pm appointments that are expected to last 90 minutes. Start at 5 instead. Give your customers time to wake up from the massage, and to shower and dress in peace. I managed to get out the door and pay by 7:15. I will NEVER again visit this spa nor recommend it to anyone. I will take my business back to Betty’s Bath Day and spa where you are treated humanely and can actually walk out feeling better than when you arrived.
Time: Sep/28/2022 (5 months ago)
I had a good massage. Pricey.. $145 for 60 min massage, you are allowed 2 hours for ammenities (cold plunge, hot tub, steam room). You have to pay 18% gratutity so its going to cost $170.. Its nice as a treat/ special occassion. I loved in the past ( pre covid) you could spend all day there.. Go eat at Casino, gamble and come back.. Now you cant..
