Time: Dec/13/2019 (4 weeks ago)
Had a great experience at this store. The associates were very helpful. They were able to order some pieces I wanted in time for the holidays to be shipped to the store, so they would arrive faster than waiting for UPS to deliver to my home. I highly recommend them and will definitely be back the next time I am looking for new pieces.
Time: Jan/09/2020 (in the last week)
These ladies have terrible customer service. They look like they despise their jobs. I was not greeted when I walked in, all 3 ladies had their back to me. I walked up to them and informed them that I needed my watch resized. There was no professionalism when handling and caring for my Movado watch. The First Lady attempted removing the barrels with a set of pliers. :( till she called her manager and finally used the proper tools to add the links. The entire 30 minutes there was very uncomfortable and unwelcoming. Just drive to the galleria location! It’s with every mile and penny.
Time: Sep/08/2019 (4 months ago)
Went and took my CUSTOM WEDDING RING to be inspected....came back and the lady said a stone had fallen out when she was cleaning it.....they sent it off for repair....and the Platinum was filed down where they held the ring...and the prongs had a rough edge.....the whole staff was rude....and very unpleasant.....we originally bought in Victoria...but since I was going to Katy....I dropped it off there. Yesterday we went back to Victoria and the manger. Showed us exactly how that ring was treated under her magnifying glass.....and she was beyond herself...she said that Platinum Rings do no go in cleaning machines....that was why the stone got loose.....she has completely ordered a BRAND NEW RING AGAIN......I will never go to the Katy location....I feel so bad for all of the customers that get treated the way we did.....
Time: May/20/2019 (7 months ago)
Helpfull staff and great sales keep me in good standing with the ladies on a budget.
Time: Mar/17/2019 (10 months ago)
Came in the store to inspect my jewelry. Bad customer service no eye contact no greeting. My daughter was with me and wanted to see some earings was told more than one to give them a couple of min. If it wasn't for me having to inspect my jewelry never again. Not even a smile!!!
