Time: May/05/2019 (a month ago)
We have been going here for years, always polite and very reasonable. On the one occasion when the wife's polish chipped, they fixed it without complaint. 5 star rating for 5 star service.
Time: May/01/2019 (a month ago)
I'll preface this by saying that customer service is their number one issue and if things had been handled differently, I would be leaving a much different review.
First things first, I had an appointment at 5:15. I showed up a little early. A walk in came in about five minutes after I did and was helped immediately. I was told ten more minutes. I asked several times for a fan of available dip colors. Nobody knew what I was talking about. Finally ten minutes later I was brought the samples to browse while I waited.
The pedicure was rough and I kept having to repeat what I wanted and point out that the nails were slanted.
When we got to my nails, I pointed out a cut on my cuticle that was swollen. The technician squeezed this spot the ENTIRE time. I was near tears.
I purposely chose a nude/ballet slipper pink because I have job interviews approaching. At first this appeared to be what I was getting. When she put the final coat on though it was bright Pepto/ Barbie pink. At this point it was already after seven and I have dinner reservations that I'm about to be late for. So I asked about it. I held my hand up to the sample and was told "the sun bleached the sample. Your nails look pretty." So when another employee came by I reiterated my issue and she said "that's the sample the company sent, I can't do anything about that."
Jus before 7:00 a couple walked in and requested pedicures. The woman doing my nails told them "we're closed" even though nobody else was working, just hanging around, and one other customer was still waiting on their manicure to be finished, and had been sitting and waiting for over a half hour. I spoke up and said that their sign says they don't close until 7:30. The employee said "Well we don't take new customers after 7" and I pointed out that it was not yet seven. Usually I mind my own business but she was being quite rude to this couple and I was frustrated by the lack of customer service.
As you can see from the pictures, even after paying extra for a manicure with cuticle cleanup, they are still a mess, and the nails are not what I requested.
I spend a lot on my nails and toes and have done so for a long time. I’m willing to pay well for a great job. Not only was I charged an arm and a leg, for what?
Update: fewer than 48 hours later, the topcoat is chipping and so is my pedicure. I’ve been sick and in bed so haven’t even been doing anything. Pedis generally last 3-5 weeks for me.
Picture #1 is my topcoat bubbling and peeling. #3 is what I asked for, #4is what I got.
Time: Jan/20/2019 (5 months ago)
I will never go here again they are the absolute worst I thought it was weird that they never seem busy when I would drive by🤔 after going there I can understand why no one goes there. DON'T GO TO THIS PLACE if you want what you pay for!!!!!
Time: Nov/18/2018 (7 months ago)
I am very pleased with my manicure and pedicure. I usually come here to get my nails done and have been very pleased with the service.
Time: Dec/01/2018 (7 months ago)
The older lady that does eyebrows always does a great job.
