Time: Sep/15/2020 (2 weeks ago)
Great job and quality
Time: Aug/16/2019 (a year ago)
If I could give this nail salon a ZERO I would. This was probably the worst experience at a nail salon here in Fullerton. Very unprofessional, rude and give you one price over the phone and another once they start your nails. My friends and I called in advance to check for prices which they told us it was $33 for a medium length full set and $5 for a design. When I asked if they charged for matte finish the lady who answered said "no there's no charge for that". We continued to look around for places but decided on this place after we looked at the pictures of their work. So I called in and made an appointment. We came into the the salon for our appointment and immediately they sat us down (which was great). The guy nail tech assisted my friend and once he began to glue the nails on she noticed some were crooked and also noticed that he kept gluing them on then taking it off and back on again (which is fine if he is looking to position them correctly). My friend mentioned that the he was very friendly and didn't get upset when she asked for a correction but the only thing she didnt like was that when he filed one of her nails, he filed them so short that one of them cracked and instead of taking it off he just glued it back on. She told him he should replace it because it would break and he said "no it's fine". Once he was finished putting the nails on and a lady, who we find out later that she was the manager (short brown haired with blonde highlights lady), came over to paint them. Here is where everything got bad. Long story short, they changed their prices soon as they began doing the job. When I told the manager that we had called in advance to check prices and that they gave us a different price and also told us matte finish was at no extra charge, she was super rude about it and said "well this is the price and I am the manager". In other words, I took it as too bad get on with it. I told her as a manager you should take care of your customers and honor the prices given over the phone because that is the reason we came. She continued with attitude and saying that she would not lower the price for us and I told her that I understand that and that I am not asking for a lower price I'm asking to honor the price given prior if it so happens to be a price lower then what she is now saying then she should talk with her staff about giving correct prices. She did not want to honor the price. My friend mentioned she wasnt comfortable with the way they were coming out. So I told her that why would we pay for a job that my friend wasnt even liking and were crooked and to top it off are now changing prices and giving attitude. To make it clear I was not rude at all yet i recieved attitude. Once I told her that my friend didnt like the work she immediately said well then I'll take it off (with some attitude once again, quickly grabbed the clippers and grabbed my friends hand). We agreed to have them take them off and take them off with acetone which they did.
I just don't understand how management can run a business like that? I called in advance to know how much we were going to pay only to find them raise the price when they started the work. This would've never gone so bad if the manager wouldn't have been so rude and honored the price. Unfortunately we did not get the name of the person who answered the phone the first time we called but the manager claimed she was answering all phone calls all day but for some reason cannot remember when I called in.
To top off this experience they also had a cockroach lying on its back where the seats are in the waiting area (look at the pictures), mind you it was still alive. It looked like a clean place but not sure why they have a cockroach there.
I will definitely not be returning here.
If you want a nail salon that is professional, takes care of their clients and goes the extra mile to hear what set you want then I recommend going to Lush Nails & Spa in La Habra. We came there after this place and Alex took VERY good care of us!!
Time: Aug/12/2020 (a month ago)
First time here, they took me as a walk in (thank goodness) Had Kyle do my nails, Great Job, will definitely return.
Time: Sep/04/2020 (4 weeks ago)
Horrible customer service 👎 👎
Time: Jul/08/2019 (a year ago)
This nail salon is now under new owner/management about 3 months ago and the owner/staff here are so sweet and friendly! I made an appointment for a gel mani and a regular polish pedi. The owner, Tiffany did my gel mani and I love that she is so careful and takes her time making my nails look so clean & pretty! I loved how she shaped my natural nails to the perfect round shape. Deena did my pedi and I also love how gentle and careful she was as well. My feet and toes felt so clean and fresh! I love it! 🥰
I would definitely recommend & come back again!
