Time: May/31/2018 (4 months ago)
The atmosphere and kindness of everyone in the salon is so welcoming. I recently had my hair cut and colored by Victoria, and to say I love the outcome is truly an understatement. Victoria took her time to make sure she did exactly what I asked and even stayed late into the evening to style my hair. I also bring my 4 year old to Victoria for a trim every month and her patience and skill is incredible. Kristy, the owner, always makes sure to say hi us and takes time to talk to everyone who comes in. I will not go anywhere else and recommend everyone to this salon.
Time: Mar/06/2018 (7 months ago)
I walked in to Rail City Salon on Main Street today to see if they could squeeze me in as a walk-in. I waited at the counter for a couple of minutes content to scroll through my phone. All of the staff were in the back. A woman (clearly a stylist) came walking up to the counter with a phone on her shoulder, talking to someone. She glanced at me & asked what I wanted, not at all friendly. I felt like I was bothering her. I would have been more than happy to wait until you put the phone down. Strike 1.
I explained I'd like a walk-in spot if one was available. She's still on the phone & obviously wasn't pleased to be helping me, a stranger, a potential CLIENT. She wouldn't even make eye contact Strike 2
She's staring at the computer and says "no." At this point I don't know if she's speaking to me or whoever is on the phone. I said thanks & turned to leave. She calls back in the most snotty tone I've ever heard "you're welcome!"
Her tone implied I did something wrong for walking away. Strike 3.
How hard is it to be nice?
You don't have time for me today. So thanks anyway, but I'm going to check somewhere else to see if they can squeeze me in.....
Is that not appropriate. Should I have thrown her a $20 to get a better attitude. Should I have tipped her for doing her job? Quite poorly, I might add.
We as customers have plenty of salons to choose from in this town. Good ones. Elite, Everything Grows....This town is way too small for you to treat people like this. I wish you the best, but I will never step foot in your salon again. Unacceptable.
Time: Sep/28/2017 (a year ago)
I had the best experience at this salon. Cara did my hair and she's just amazing. Im super loyal to my current salon but I had to have my hair done for a friend's wedding and not only was the staff super sweet and welcoming the overall experience was amazing. They do everything here and it's so close to every hotel motel in St.Albans it's very convenient. Very fairly priced, I thought when I called they would say at least $100 for my length, color (red&frizzy&curly&thick) it was much less. So I was able to tip her fairly as she most def did an amazing job on my hair. Again thanks Rail City Salon and thank you Cara for making my day so much easier. Everyone should know of this salon they are awesome.
Time: Jul/14/2018 (2 months ago)
Carol has a Great personality and does great color in my hair.
Time: Jun/01/2018 (4 months ago)
Cassie is a HAIRGICIAN!!!
