Time: Jan/02/2020 (2 months ago)
Woke up this morning at 5:15 to our furnace not working. Called Supreme at 5:30 and they responded with a technician and had it fixed right before 6:30. The importance of the service is we have a 10:00 flight to FLA this morning and without their stellar service, our vacation would have been compromised. Once again they've demonstrated why we are long time customers. Great organization that truly understands and provides a unique customer experience!
Time: Dec/31/2019 (2 months ago)
Outstanding service. Very honest and reliable.
We called Supreme in desperation after our furnace started smoking on a Friday evening, late at night on a holiday weekend. First thing in the morning the next day, Supreme was there. They identified that our motor fan had blown out and offered us several options at different price points from replacing the motor, rebuilding the motor all the way up to replacing the entire 40 year old unit. We did end up having the unit replaced and couldn't thank Supreme enough for for thoughtful advice and for working with us towards our best solution.
Will be back to Dennis and team in the future. A+
Time: Dec/04/2019 (3 months ago)
Had furnace & Air conditioner & hot water tank installed. Installers were on time, very professional and knowledgeable about their products! My hot water tank blew out the bottom and made a huge mess in my basement, when they left the basement was spotless! Would & do recommend Supreme Heating & Cooling to anyone in need of their services!
Time: Nov/26/2019 (3 months ago)
I see that the owner reads these reviews. You may not care, but you just lost a $1,387.00 repair job because GARY was downright rude and hostile to me, when I called to pay for the job with my credit card, over the phone, BEFORE THE WORK WAS EVEN DONE! My tenant told him that he was the owner. I "politely" explained that I was not aware that my tenant had done this, or that it was against the company's policy. I then attempted to move the conversation forward in a PROFESSIONAL manner. Gary continued to speak in a combative and rude manner. I can't imagine that you, the owner, would approve. For anyone reading this, please note that Gary's attitude had nothing to do with any dispute about money, as the $150 diagnostic fee WAS PAID at the time of service!
IN RESPONSE TO SUPREME: If Gary had been POLITE enough to have a conversation, instead of over talking me and being accusatory, I would have been able to tell him that "I" found your company on Google. "I" was the one that told my tenant to call and schedule the diagnostic appointment with you, because he knew what his availability was. Neither he nor I was aware of your "policy." All that said, Gary's rudeness and unprofessionalism is a sad reflection on your business, and your condoning of his mistreatment of a customer is a poor reflection on you!
Time: Sep/25/2019 (5 months ago)
Supreme was one of the few companies willing to service (not replace) my vintage forced air furnace and works in the City of Detroit. I was very happy with their knowledge and skill of older systems. They were able to keep it running as well as make some small improvements at a reasonable cost.
