Time: Dec/05/2024 (a month ago)
I really like the service and the quality of the manicure here. The sister who served me was very friendly and attentive. Every employee was very friendly.
Time: Mar/24/2024 (9 months ago)
Terrible! The most disgusting attitudes even if you tip well and are nice! They treat you like you’re not even human. Gave them 3 chances and every time were super unprofessional and rude. I asked for a very simple design and was quoted way too much so just got plain color. Then finally asked politely why they’re all so mean here and how I’ve been here 3 times never been offered a stamp card and the girl next to me pulled out one. Last time I came and asked she told me they were out of them but literally saw a pile of them by the door. She said ok when I said I wouldn’t return anymore. Painted my nails fast and aggressively threw my hand in and out of the machine. She didn’t even let me pick a color. Then when I tipped her she threw the money back at me. These people literally have no regard for other human beings! Save your hard working money for somewhere else!
Time: Aug/10/2024 (5 months ago)
I am so disappointed on the feet service I had today at NAIL SPA!!! I came in today and first got my nails done which came out so beautiful. Than I sat down and got my feet done by some guy. He did one foot really good and the other FOOT HORRIBLE. I nicely asked him can he redo my big toe because the v French design he did didn’t match my other foot , it was big , sloppy and horrible and wasn’t painted all the way through . He took it off and did it over but didn’t paint it all the way on the outside it was really bad. It seem to me he was getting frustrated because I was telling him how i didn’t like it. I nicely asked him if he can’t do it properly can someone else coke over here and fix this foot only. I asked him if he understood what I was saying. He said he DONT understand what I’m saying and threw some black paint over the toe. Obviously HE did kind of understand if you putting the paint over , but he not doing it correctly he wants to do a half job. #UNACCEPTABLE! I told him no you have to this over it’s all lumpy now. He got so upset that he took the medicool pro power machine and started taking scraping off all my toes nail polish, cut my skin while quickly going through my toes to take the polish off. He than pushed my feet back and said “you wait here one hour someone else will do your feet” walked away with an attitude.
I looked at him like he was crazy , that done did it . Like why would you scrap off my other feet that was done so nice after I complimented it and all you had to do was get someone to fix my big toe ? Like I have a whole event to go to in two hours and I already been in here for 2 hours. I asked several times to speak to a manager there was no manager available so they say.. I told them I am so disappointed on this service today and I definitely will not be paying full price for my feet after what I have experienced . Another lady came over to try and fix my feet but than she gets up and leave. I’m like you know what it’s best if I just go somewhere else get my feet done , just pay for my nails but I will be definitely getting a discount because this behavior & service is not okay.
The lady gave me a discount on my nails I paid 50$ & left her a 10$ tip on my card.
I will never in my life come back to this nail salon, the way he treated me as a customer is unacceptable. No apology for cutting my foot nor no apology for his behavior nothing . Only one who apologized was the lady who did my nails which was very sweet.
I am disappointed, and highly upset about today customer service .
Below is the guy who did my feet today . And that’s a pic of how he finished my feet like you need to paint that it’s horrible
I had to walk out today with no feet done and went to the next nail salon for my feet !!!!
Time: Jun/10/2024 (7 months ago)
7 weeks ago I got my very long stiletto nails done here. I came home to Australia and my nail tech says “these were not done here, right?” When I told her they were done at Red Nail in Sunset Park she responded @thank goodness@
Because they were so well done, brilliantly shaped, no edges, cleanly applied, wonderfully even Polish application.
She said that if this salon was in Australia, she’d have no customers left because everyone would be going to Red Nail Salon.
They will be my NYC salon from now on!
Time: Jul/17/2024 (5 months ago)
I rarely get my nails done by that, I mean one or twice a year mainly because I can't find a place that I love going to. Anyway, I feel like the shaping on my nails could have been done better. I walked in with long natural square nails, and I asked her to shape them. I'm just very particularly especially when money is involved. The nail tech did do a good job with my cuticles and applying the color, but she needs to work on shaping, in my opinion. My advice is to double-check the shaping of your nails before leaving.
