Time: Jul/10/2018 (a month ago)
I was looking forward to coming here but so disappointed by the terrible service. My friend and I made a reservation and when we arrived were told to wait. When we headed back, we were not helped for quite some time. After receiving color choices (which were practically thrown at us), we waited another 5-10 minutes with no word from anyone. Finally, someone sat down and started doing my friends nails. He was VERY helpful, kind, and did a great job with her nails. He is the reason this business even gets 1 star and I would give him 5. However, I waited for 10-15 minutes with no nail technician or even mention that I would have to wait. When someone sat down and hurriedly buffered my nails she quickly walked away and I waited more. Finally, someone sat down to help me and hurried through the manicure to finish at the same time as my friend. My nails looked objectively decent but in comparison to my friends, terrible. I had had half the work done!! When I called back to inquire about policies, the company was unhelpful. Since I am leaving town, I cannot come in to fix the nails or see about a refund. Would NOT recommend, very overpriced and the manager Adam is very rude.
Time: Jul/27/2018 (a month ago)
This nail salon was by first one of the Best salons I’ve been to in a while. Went in for the first time & Bee made sure it was a great experience. She went above & beyond. I would definitely recommend this salon. :)
Time: Sep/05/2018 (in the last week)
Ok service but a distracted and slow. I found their prices high for the a salon that needs to be updated. The customers that received service where not all happy with their finished results. Unfortunately, I’ll keep looking. Franklin TN Has a real problem with top quality nail salons. This is my 4th to visit since moving to the area.
Time: Jun/16/2018 (2 months ago)
Horrible customer service. Got a pedicure there today along with my daughter and absolutely horrible service. They rushed us through in under 30 minutes. Absolutely not relaxing and a horrible job. They only put one coat on my daughter’s toes which has already wrecked even though they charged me $26 and didn’t once offer quality service. With all the choices I’d absolutely never go back here.
Time: Oct/16/2017 (10 months ago)
While this is not one of the nicest and newest nail spas in Franklin, I have never been to a salon that was more helpful and friendly and that made me feel more comfortable. They went out of their way to help me find the perfect powder color with matching regular polish for my toes, offered me wine, were super thorough in cleaning up my nails, and very reasonably priced. They were not pushy on up-selling me, which I really appreciated. I really enjoyed my experience here, will definitely send them business and come back myself, but I do feel they could stand some updating in their salon.
