Time: Jun/20/2018 (2 weeks ago)
My eyebrows look amazing but it would be nice if they put up a sign stating there’s a $14 minimum for credit/debit cards. Most of the staff is friendly, not ALL, but most. The employee who did my eyebrows did a great job but she was kind of rough and not that friendly.
Time: Jun/29/2018 (a week ago)
All three of their locations are horrible!
Not sure why they received such rave reviews when they're extremely unprofessional, especially the (Grosse Pointe location).
They lack customer service skills; they speak very nasty to customers, and always have an attitude.
I mean how the hell do you not know how to design the most basic nail design( french tip) manicure?
On top of that, they try to persuade you to buy the most expensive nail service, which ultimately turns out horrible! I tried explaining to them how unprofessional their behavior was, but they didn't seem to care! The location on Marter has dirty carpet and doesn't feel clean, they also do not sanitise their tools(yuck)!
Time: May/31/2018 (a month ago)
I went here for a pedi at 6:55 thinking they were open until 8. Instead of asking me to reschedule, they made this a very uncomfortable experience. Rough doesn't touch it...toes totally stung terribly when the polish was done. They took my money, but made it clear they didn't want my business. Lucky for them, I will never be going back!
Time: Jul/08/2018 (in the last week)
I've been to this location a few times just to give it a try. The first time the service was horrible. The second time the service was worse and the technician left me to go start on a regular client that she has and just left me for someone else to finish. They're overpriced and they're rude. I wouldn't come here if this was my last resort.
Time: Apr/09/2018 (3 months ago)
I went in on a Sat to have a pedicure and full set. I must have had the owner doing my services, because she was wearing a Bluetooth head set and had to keep stopping my pedicure to take appointments. In the middle of my pedicure, a lady walked in for a waxing. I was told she had come in earlier, so the nail tech stopped doing my pedicure and went in the back to wax the new customer. When she came back she had forgotten where she left off and skipped most of the steps that come with a pedicure. Next we started doing my nails. She asked me if I wanted Gel (more expensive) or acrylic. I said acrylic was fine and she seemed irritated and told me my nails were going to look very fake!! She started doing them at which point the salon started to get very busy with walk-ins. She asked everyone when they came in if they had called or made an appointment and when they said “no”, she got very annoyed. She was busy still taking appointments during the nail service and at one point I had to tell her that the nail wasn’t even glued on and had lifted! She rushed through my nails, the paint job was horrible and moved me to the dryer. Within a couple days 2 of my nails had come off, and one week later all my nails fell off! I will never go back to this salon!
