Time: Dec/24/2018 (a month ago)
RUN! RUN! And never look back. CON ARTISTS!
I came across this hair salon early one morning. It was the only salon opened that accepted credit cards.
I met with Angela (Angie) - a Jamaican lady. She was super nice. I told her I was there to get my hair Washed & Blown out as well as get my split ends Trimmed.
The price on the wall stated: “wash & blow out - $25” ... Now, I did not see any price for hair trimming and Angie did not bother to tell me the price, but I assumed it couldn’t be no more than $10 since I am only trimming my ends, NOT cutting off my hair.
At the end, when I am ready to pay, Angie took my credit card and charged it. She did not provide a receipt for me to sign. She claimed the machine was out of receipt paper. Out of good faith, I trusted that she would not charge me more than $35 since she displayed such a friendly personality.
My credit cards are linked to my phone. I always get a text message on my phone when my card is charged. However, I did not receive a text message. If I had, I would have said something before leaving the salon.
When I got home, I had this gut feeling to check my credit account and I am so happy that I did. I was charged $65.41 for WASH & BLOW OUT!
At first, I told myself it had to be a mistake. I decided to call Angie. She had given me her phone number before leaving the Salon. I told her that I was overcharged. She told me, it was no mistake. She explained that I was actually supposed to be charged over $100+ but she had given me a discount because of the holiday. She also explained that there is a 3% credit surcharge fee.
Now, I don’t know what other people normally pay for Wash & Blow out. But I’ve never had to pay over $40 with hair straighten and trimming included. My hair is natural, soft, no colors or treatments, etc...
Many people are not aware of this but It is actually illegal in the state of New York to charge consumers with surcharges on credit card transactions. It is the merchant responsibility to pay those fees. This is why many stores tell consumers that they have to spend a certain amount of money in order to use their credit cards such as convenience stores, etc...
I can honestly say that I was CONNED! Angie was persuasive and friendly, and she gave me one price then overcharged me. When confronted regarding the charge, she became rude and hostile over the phone. Looks are deceiving! But I will definitely have my credit card company despute the charge!
I will report this company to the Better Business Bureau of NY as well as all other review sites.
Beware of this hair salon!!! Can’t say you weren’t warned!
Time: Aug/31/2018 (4 months ago)
They did an awesome job with my hair and i am planning to go to them again. They made me feel so taken care of.
Time: Oct/14/2018 (3 months ago)
Love my nails! Professional staff, great nail tech!
Time: Jul/07/2018 (6 months ago)
Love it here. Clean, professional and reasonably priced. The staff is awesome and Ms. Lola is the best.
Time: Jan/09/2018 (a year ago)
The staff is friendly and welcoming. My Masseuse, Mai, has been blessed with great hands. The Manicurist/Host, Sheena, is awesome and we had a nice conversation about our significant others. Did a Pedicure and manicure for the first and although I wasn't too comfortable with that as a man, she made the experience bearable. I definitely recommend their services.
