Time: Apr/22/2018 (4 months ago)
I've been here twice and the service is excellent. They get you in quickly even when they're busy. They're very detailed and their work lasts a long time. My gel polish lasts 3 weeks without peeling, if I have to go longer before coming back.
Very friendly. This is definitely my new fav place to go relax with the girls.
Their prices are very reasonable, as well!
Time: Aug/20/2018 (4 weeks ago)
I am SO disappointed in their service!!
I have been going here for about 4 months after leaving my old salon of almost 20 years, until the most recent incidents of extremely POOR customer service!
I went to Tee regularly and one instance I picked out a gel color that I liked .. she advised me she would use the same color but in another brand because the particular brand I picked she said had been discontinued for cracking and peeling. She used the better brand and everything was fine.
I went back for my next fill in and Tee was unavailable so I had her sister Millie complete my fill in. This was on a Saturday and I paid $15 EXTRA for gel polish, as always. On Sunday, the NEXT day when I woke up, my polish on FOUR nails were peeling!! Yes, peeling after ONE day and paying $15 JUST for gel polish.
I messaged Tee on Instagram (she has refused to give me as a client her number to text and prefers to call the shop or message on Instagram) and my message went unread and unacknowledged for A WEEK!!
I finally got a response which took NO responsibility for the bad polish, even saying “ma’am I am 1000% sure we didn’t use that polish on you” .. I explained how it could have been the same bad brand that she told me about. She still took no responsibility. After practically begging her to make things right, she agreed to a free polish. Really?!
So, I call the shop to make an appointment and Millie answers. I requested an appointment at 5:45 the following day with Tee. I was assured that I was added to “the books” and they would see me then. I showed up right on time, even 5 minutes early, which was AN HOUR AND 15 MINUTES BEFORE BUSINESS HOURS CLOSING TIME and NO ONE WAS THERE!!
They had a sign on the doors saying they closed early because they were slow and would reopen the following day!! No message or phone call to let me know they were leaving early when I made arrangements to be there.
When I messaged Tee, she said her sister wrote down 4:30 in the books instead of 5:45. She tried to convince me that I was wrong and not her sister with no apology or again no mends to make things right with a loyal customer who has recommended 4 people to their shop!!!
I ONCE again tried to make an appointment and she is now refusing to serve me because I’m “not satisfied”!!!! I’m not satisfied because the gel polish cracked after one day, that wasn’t made right, the business was closed LONG before closing time with no notification to me, a client who had an appointment, and still trying to give them one more chance to serve me, they refused!?
So I am out of a $15 gel polish fee, my nails have looked TERRIBLE for over two weeks, I’ve had a missed appointment because their poor hearing and lack of record keeping, as well as closing early!
I will NEVER return or recommend anyone for their service!
The pedicure chairs are super old and hard, no cushion at all, and they have no customer service skills!
They also at one point were offering eyelash extensions which they GLUED to your waterline with no aestheticians license for Millie the one performing the service!
OVERPRICED
Time: Jun/29/2018 (2 months ago)
Very nice people but the quality of service is not so great. I'm not a complainer nor should I have to tell someone how to do their job...
1st time was great, 2nd time was horribly lumpy and today my 3rd last try, was just all wrong...
Time: Jun/19/2018 (3 months ago)
Family owned nail shop. I love this place! Every nail salon I've been to on the westside does a mediocre job, they're always trying to sway me to get a French tip, and i'm leaving unsatisfied with what I've paid for. Jevy Nails is a dream come true. They take their time on my nails and i'm always in love with the results. A real bang for your buck.
Time: Mar/29/2018 (5 months ago)
Go to Millie if you want your nails SLAYED! She did coffin shaped nails on me and they are so beautiful. Everyone there is so professional and nice. I highly recommend this place
