Time: Feb/10/2018 (4 weeks ago)
If I could give this establishment no stars; I would. I just moved to the area and was in search for a nail salon for my biweekly pamper session. After reading the reviews from this establishment I decided to go check it out and they were pretty busy. I didn’t mind the wait at all because I thought that they cared about quality and were taking their time to make sure everything is done correctly.
After waiting for 45minutes I sat down the get a pedicure. The pedicurist asked me which one I wanted and when I advised her of my choice; she kept pointing to their pamphlet. I pointed it out to her and then she asked me to choose a scrub; which I did. There were issues with the “bag” they put in the foot “tub” and she kept getting water over the floor even into my sneakers and socks. Find out when I pay for my services that she did the $40 pedicure and I aksed for the $25 one.
Next issue, I asked for a full set and the nail technician kept saying she was going to do a full in. I had to tell her that she needed to take off the acrylic nails because they were 6weeks old; and it was definitely time for new ones. This technician pulled out a fake nail and began digging in between the acrylic nail and my nail causing so much pain to my finger. This lady began to tell me that she wanted me to get the powder after I advised her that the powder doesn’t come in the colors I want and I can’t do the design that I would like. After much back and forth I felt like she wasn’t going to do what I asked so I told her to just give me a gel manicure. I asked her for the price several times and she continued to ignore me and speak to the other technicians. After getting my nails painted.... she couldn’t understand what I want a heart meant so I ended up having to do my own design on my nails while she watched.
My total came out to $80 for a pedicure I didn’t ask for, wet socks, bleeding fingernails and a design I did myself.
Never going back !!!!!!
Time: Feb/27/2018 (a week ago)
I love this nail salon! I had such a hard time finding a good salon when I moved to the area. Been coming here about a year now and everytime they come they do a good job.
Time: Apr/17/2017 (10 months ago)
This place was great! The employees were friendly and detailed. We walked in on the Saturday before Easter and got served immediately. The prices were reasonable too. I'll definitely be back.
Time: Feb/18/2017 (a year ago)
After bad service from a chesapeake salon, I went to Maxx Nail. Ty is awesome. He is very creative and a perfectionist. He thinks outside of the normal colors and styles and suggest mic dropping ideas. I love looking at my nails. This salon is a must for every woman. Give them a try.
Time: Jan/16/2017 (a year ago)
THE OK: First visit I had mixed feelings. My nails weren't nearly as clean/nice looking as the competition (acrylic), but Ty swore his nails would last. So I have it time, and he was right they were durable and I didn't loose any nails or feel them pulling up. Personally nails that can last (and I'm pretty rough) was way more important to me than the shops that looked a lot cleaner/nicer. So for that they'd earned a regular customer.
THE BAD: Ty said the best thing to do was just call ahead and schedule when he was open. After getting off work, I did just that. They asked if I could be there in 10. I said yes. As I was pulling into the parking lot (7 minutes later) they called and told me they had a walk in and I would have to wait until 6. I'm sorry, but you just don't cancel on an appointment you JUST scheduled for a walk-in. They offered me someone else, which left me confused as to why when I tell you I'm parking (earlier than my scheduled appt), you wouldn't tell the walkin they have to wait, or offer an alternative. I bothered to call ahead and schedule as requested.
You lost a regular customer over this.
