Time: Jul/16/2021 (in the last week)
I've never in my life left a nail salon in tears. The man hit me with his hand and the nail file about 30 times telling me to relax my hand. I've been getting my nails done for 20 years And haven't had to be continuously told to relax my hand. I was very relaxed. I left bleeding and extremely sore. He didn't even mention or apologize for all the times he cut me. I asked for coffin shape. Do you see this mess?!?!? This was the worst experience of any kind of service in my life.
Time: May/09/2021 (2 months ago)
Terrible place! After waiting 45 minutes to get a simple manicure, they completely forgot about me. Went in with my daughter and they painted her nails but they took us to the corner with only 1 chair available even though the other corner had 2🙄 Finally decided to just pay for her nails after waiting 15 min for the technician to come back to me and when I went to check out the front desk lady asked me 'no manicure for you'. Are you serious?😡 I told her what I wanted when we first got there plus the other technician. I understand they were busy but what happened to me was NOT acceptable. Other people came and went but took us 45 minutes to even get acknowledged. Never go back!!
Time: Mar/22/2021 (4 months ago)
Unsterilized instruments , my nail got infected literally the next day and they didn’t care. I asked to speak to management and the “manager “ could care less. Tried to blame it on me. Now here I am 3 months later with my natural nail that fell off and hasn’t grown back. I didn’t expect anything for free , the least they could of done is apologized or at least do better about sterilizing their instruments.
Time: Apr/17/2021 (3 months ago)
This was my first experience here, my boyfriend and I both got mani pedis and we had such a good time! I got off later than I thought I would from work so we were 35 min late to our appointment, and stayed past close. Even then, everyone took their time and didn’t rush through. It was a little pricier than I was expecting, but we also didn’t get the cheapest options. You get what you pay for though. Two wonderful ladies worked on my boyfriend but I didn’t get their names, but Tony and Timmy worked on me (I’m not 100% positive I got Timmy’s name right lol) but they were both very thorough and gentle with my massages. Timmy checked every hot towel on himself to make sure it wasn’t too hot, and Tony accidentally messed up on my thumb but before I even said anything started over to make sure everything turned out right. Will definitely be coming back! Highly recommend
Time: Aug/19/2020 (11 months ago)
Great experience. Katelyn is awesome. She took her time and made sure my nails came out the way I wanted. I would HIGHLY recommend luxx nail salon and Katelyn.
