Time: Sep/17/2014 (3 years ago)
Unequal treatment to all guests! I walked in for a gel polish color change before dinner with friends. First time here. The place looked nice, but it was dead silent and stuffy inside on a hot day. 2 workers, 1 client. I asked for a gel polish color change.
First of all, they didn't soak it off with cotton and aluminum foil like you are supposed to. They filed down the polish on my real nails, which can get painful and is terrible for your nails! Then they soaked the remainder off for a minute or so and scrap the rest off, not gently.
The first girl who started the torture passed me off halfway through the process, because another walk in client came in who needed an acrylic fill.
Then as the new girl is working on my nails, she tells her (in Vietnamese) "make sure you work fast". Unbeknownst to her that I speak Vietnamese. Another woman walks in and asks for mani/pedi and tells her 15 min wait, when they were still taking my gel polish off? Every 5 mins or so the owner girl (I assume) is looking over at her employee and telling her to go faster, basically telling her to do a half-assed job. I'm fuming at this point, trying to decide if I should shut her up with the fact that I speak Vietnamese? Or just try to get through it because I have dinner plans. Luckily the girl who is working on me ignores her and does a good job anyway. I tip her 50% and leave without saying anything. I felt like my money wasn't as good as the middle aged, white women that came, as if I were a second rate customer. $20 for a gel polish change. Not worth it to be treated like second class citizen.
Time: Dec/10/2010 (7 years ago)
