Time: Jul/01/2021 (2 months ago)
EXTREMELY UNPROFESSIONAL!!! I chose to try Family Nails for the first time because the reviews were great and the pictures made it look like they did really good nail art. HOWEVER, my experience was completely different than I was expecting and or hoping for!
Let’s start from the beginning…
I had called about 15 minutes before arriving to make sure they weren’t too busy to take walk-ins, as I walked in the lady who originally addressed me was very sweet and nice. I showed the lady what I was wanting and she said very confidently “YES, we can do that!” I was super excited because she didn’t even hesitate, so she made me feel as if they knew exactly how to do it. Honestly, it was a really pretty nail art and I also knew that it couldn’t have been done by someone who DIDN’T know how it was done. So after waiting only about 5 minutes I was told to go sit at the last table to get started, I sat down and a guy I’m assuming has to be the owner started to put my acrylic nails on. He was very efficient and did a good job at the acrylic nail application. Once it came to the nail art however; He asked to see the picture, I showed him and he didn’t look so confident in how to do what I was wanting. I told him I had a video of how the art was done if he wanted to see it so he could know if he was able to do it. He REFUSED to watch the video and proceeded to just guess at how he “thought” it was done. I tried to tell him many times he was not doing it right and what he needed to do, he continually ignored me reassuring me it would look like I wanted when he was done. I finally just have up trying to help/ tell him I wasn’t liking it and let him do his thing hoping I would at least be satisfied with the end result. After 45 minutes he was finally done, I was tired of sitting and ready to leave. I was NOT happy with the nail art but just wanted to pay and leave.
Note: The whole time I was there not once was I quoted a price for anything, which I don’t really care about I would have paid whatever and tipped on top if I was satisfied with the work.
When I went to pay I asked him how much it was he replied “$60” I told him I was not completely satisfied or happy with the nails but would pay him $45 for them. He then told me that if I was not happy with them than I could go sit down again and he would remove the nails. After telling him no I wasn’t going to sit down for him to remove the nails. Which everyone knows if you get your nails done, removing them forcefully DOES NOT feel good at all! He refused to let me get barely two words out, cutting me off and getting louder by the minute. He argued I should have told him I wasn’t liking the nails totally refusing to acknowledge that I had tried, many times and he ignored me every time, telling me it would look better once the top coat was on. I finally looked at him and said “If you don’t want to take my $45 than I would be very happy to just leave, I will not stand here and argue with you.” He started yelling he’s going to take the nails off and went to get clippers I assume, so I walked out! He came out yelling at me more and I just got in my vehicle and left!
So unprofessional in every way!
I will post a picture of what I wanted and what I got.
Time: Sep/17/2020 (a year ago)
Wonderful nail tech, Cui!
Time: Sep/13/2020 (a year ago)
Good place
Time: May/23/2021 (4 months ago)
Kiew always does a fantastic job. Been going to her for years. Best place in Highlands county.
Time: Jul/08/2021 (2 months ago)
Always so nice and professional. Best nail place in Highlands county!
