Time: Jun/10/2018 (a month ago)
Bad customer service, poor communication, says one price then when your finished it's a higher price. Tell u pay before completing service. I'd never go there again! Nails were OK but not amazingly awesome 35 for really short overlay on my natural nail. Ripoff!!! Then she couldn't even talk and work kept stopping or playing with her dsughter SMDh....
Time: Apr/13/2018 (3 months ago)
I went to get a pedicure. I waited an hour before I was seated in a pedicure chair and then I waited another hour with my feet in the basin- that turned cold from the wait. The lady that began to do my pedicure was rude and left me to do designs on someone else's hands for "5 minutes ". Fortunately she did not return. I ended up with an older woman who pleasant and did a nice job. My daughter got a full set of nails. They were shaped nice however the man that did her nails messed up the polish on 2 of them and did a not-so-good job fixing them. I went back in to tell them about her nails. The man never made eye contact and pointed my daughter to the woman who originally helped me. I was polite so I found this behavior to be unwarranted and unprofessional. The man said something to her in Chinese and she looked at me and laughed. I felt totally disrespected and that my business was taken for granted. I would give them 0 stars however that is not an option. Good luck.
Time: May/19/2018 (2 months ago)
Arrived at 5:30, was seated into a chair for my pedi at 5:40 and then waited for 35 minutes until someone decided to say a word to me. The water has run cold and my feet were beyond wrinkly. It would be nice for some common courtesy to tell me the wait time rather than sitting me into a chair and leaving me. Very unprofessional....
Time: May/28/2018 (a month ago)
This was my first time getting a pedicure at Classy Nails. I requested a pedicure and two designs. I akedcfirba deluxevpedicure but the technician gave a fair-rated standard pedicure. After my pedicure, I was placed at the dryer station. After sitting there for about 30 minutes, I asked the manager when I would be able to get my designs. She stated that my technician could not do designs, but she would do them after she did her client's fill-ins which would take about 30 to 40 additional minutes. I said no and asked to pay for my pedicure and left. The manager never told me up front that she was the only one wo could do designs that day. Poor communication and customer service at this salon.
Time: Sep/29/2017 (9 months ago)
As long as Lisa owns the shop I will be a customer forever. I got my nails done by a technician at her shop, When I got home and really looked at my nails, I wasn't happy at all,So I called the shop the next day and was told to come in, Lisa took one look at my nails and agreed, They were horrible,this wasn't a new technician. But Kevin to the rescue, He redid all my nails so happy!! 09/2016 Up date, All I can say is that I am not as happy as I used to be, I've had improvement ,The technician wasn't even there, ok I'll try again, I make an appointment and I still don't get to be service at my appointment time. I'm not happy with their work.
