Time: Jan/04/2019 (2 weeks ago)
I bought my mom a gift certificate for a facial and massage for Christmas. She was so excited for some pampering after a hard last six months. Her facial by chelsey was great and I’m very thankful for that. Her massage was mediocre at best and honestly that’s what she needed the most. The girl never asked her where she was sore or what needed attention. She said it was obvious that she was very new and didn’t really know what she was doing. The part of the experience that ruined the entire day for her however was the checkout girl Morgan. She felt very pressured into booking future appointments even though she would not be able to afford them ( Hence the gift card from me). Chelsea had suggested some products for her to try the trial sizes of which she planned to get. The desk girl put the full priced $90 bottle on the counter and got a huge attitude when she told her she wasn’t getting the large bottle today but the trial size. She never even got her the ones she asked for just grabbed the large bottle and rudely said “so you won’t be needing this”. Her day that was meant to treat and relax her ultimately made her feel bad about herself. I have been a customer of design one grandville and thought that she would love this gift. After the way she was treated I will be taking my monthly business elsewhere.
Time: Aug/21/2018 (5 months ago)
Great service! If you want quality work done on your hair, nails, etc, come here! The staff is always so friendly. It can be a bit pricey, but it is well worth it! Each staff member is carefully trained so no matter who you get you will be in good hands. :)
Time: Jul/08/2018 (6 months ago)
I go to design one a couple times a year to do pedicures. It is so relaxing, and calming. Whether I go with a friend or by myself I always feel great. The people that do the pedicures are very friendly and we'll chat with you or just be there if you'd like some quiet time. The chairs are very comfortable and everything smells great.
Time: May/20/2018 (8 months ago)
Samantha is the BEST stylist at Design 1. My hair was fried by a stylist at a different salon and Samantha has worked magic on my hair. She always goes over pricing beforehand, asks the right questions, and does a fantastic job every time! I highly recommend going to see her at the Plainfield location. The whole experience, beginning to end, is totally worth the price!! I’ll never go anywhere else again!
Time: Jul/08/2018 (6 months ago)
I hate to leave poor reviews, but this hair cut was rather inexcusable. I was ready for a change and wanted to lighten my hair color and get a normal hair cut. I made clear to Roxy, my stylist, that I did not want streaky highlights. The color mishap is probably more on me not knowing what full highlights really entail; nonetheless, I ended up with streaky highlights. Now, the haircut is what really did me in. I gave Roxy the same reference point that I gave my last hair stylist (which was my favorite haircut from Design 1 Cascade!), and Roxy dropped the ball. She cut it much shorter than I wanted and gave me TERRIBLE layers. My top layer ends at my chin while the bottom ends a bit above my armpit with NO blending for those ~4 inches. Honestly, my hair can look like a mullet from the wrong angle. The worst part is that I don't want above-the-shoulder length hair, but the only way to fix this botch-job is to cut it that short. Never getting my hair cut again at Design 1 Plainfield. I have since gotten closer to what I wanted my hair to be at Salon Re but still have to painfully wait out these awful layers.
