Time: Jul/07/2018 (2 months ago)
So rude. Never coming back. My visit was the worst experience I've had. Too long to explain. Just know that if there's an issue or you change your kind on a service, before they start on it. Your nail tech WILL mumble in a Different language ..
And when you say: "excuse me?" That'll keep mumbling. Then they'll handle your feet roughly while buffing your nails.
Time: Apr/15/2018 (5 months ago)
Plenty of spa massage chairs, and well staffed. The gel color that I picked was numbered wrong so it wasn't the right color, but the lady helped me find the perfect color that I wanted. The nail tech was very thorough and gentle.
Time: Aug/23/2017 (a year ago)
I highly recommend this salon! I have been to many and once I found them I haven't left! The staff is great! Love them all! They take their time and make sure you are happy! Even when they have been busy I have never had to wait very long! As long as I live in San Diego I will go no where else!
Time: Jun/18/2018 (3 months ago)
Sloppy .rushed..no attention to detail..no skill. Dont waste your time or money.
Time: Sep/02/2017 (a year ago)
Unfortunately, I did not have the best experience at Serenity Nail & Spa in Chula Vista, CA this weekend. My partner and I were asked to schedule an appointment at 12:00pm due to the Labor Day Weekend rush. Upon returning, we were shuffled from chair to chair and accompanied with lukewarm water.
The most baffling disappointment surfaced when the nail technician accidenity dropped sterile tooling on the floor and proceeded to pick the tools up and complete my pedicure without re-sanitizing. I would assume that using unsterilized tooling is against U.S. sanitary code, not to mention minimal policy & procedure in any service-based establishment.
To that end, my partner and I were not advised to choose the color of our liking upon entry. I proceeded to walk across the building with wet feet - selecting a color in haste. Once the technician finished the basic pedicure, she concluded with a top coat and absolutely no moisturizer - the appointment was confirmed complete with blatantly ashen feet and subpar polish.
Unfortunately, as an out-of-state visitor, this was not the experience I'd hoped for in effort to kick-off an extended holiday weekend. I can only hope that this was a one-off instance that future clientele will not have to experience.
