Time: Jan/08/2019 (3 weeks ago)
I do not recommend this nail shop to anyone. They are very rude & have horrible customer service. I spent over $50 here, brought a friend along who spent $80+ got shellac polish & it is literally PEELING OFF. I have never seen shellac polish peel even when it’s old. I called them & asked if I could come in on the weekend to get my nails fixed & the girl who answered told me I would be charged full price because it wasn’t within 3 days. I explained to her that I work 30 mins away & do not get off until 6:30 , she replied there was nothing she could do. I then asked to speak with her mother & she laughed and said I was sadly mistaken if I thought her mother would be any nicer than her and since I was doing the most she would not fix my nails and hung up in my face. Never again will I give them service.
Time: Dec/13/2018 (a month ago)
I got my nails done here and it was my first and last time. Within hours of me leaving I broke 2 nails. I went back to the store because I wanted my nails fixed. She told me I had to pay $6 to get them fixed so I was like why should I have to pay if I literally just payed them $30 for a full set. She said the lady that did my nails will be back Friday. I’m like ok so I ended up leaving mind u this was a Wednesday. I ended up breaking 2 more nails that day. By the time Friday came I had 4 nails to fix which took her a hour 1/2 to fix. I will not be goin back there because my nails have not stopped popping off since I’m now down to 6 nails 3 days later
Time: Jun/22/2018 (7 months ago)
You ask before they do your nails can they do a certain design, she told me yes. When she started to do my nails, she said I don't have that color that you want it, so she gave me a different color. Before she even started doing the design,try to make me pay for it before she even started. When she finished my nails it wasn't what I wanted. She told me well it's not going to look like the picture that you wanted.
Time: Jul/19/2018 (6 months ago)
The first time I came here I made an appointment with Trinity. When i got there she wasn’t there and i think her mom was the one who did my nails. I asked if something could be done and she told me yes. When she started polishing it was something different then she let me know she couldn’t do what I asked. I was very upset considering she wasn’t even the person I booked the appointment with ! Then I tried to make an appointment with Trinity for the morning and she asked every question but never gave me a time. I had to text her the morning of just to not receive a response until hours later for her to tell me 5 when I specifically requested a morning appointment the day before. The unprofessionalism is really irritating. The work maybe good but its not worth going through ALL OF THIS!
Time: Nov/12/2018 (2 months ago)
Rude rude rude people! The man there is rough and rude! They rush and i feel they don't take the time needed for customer. NEVER AGAIN👎🏽
