Time: Jun/15/2018 (2 months ago)
I really like this place for their services offered and to work they can do, but the friendliness of the front desk clerk leaves a lot to be desired and makes many feel uncomfortable and unwelcome. I see from reviews that this isn't her first complaint too. We came here last week and it was great minus the clerk. Came back this week for the salon services, but the way the stylist does business is completely unprofessional. I called the store to make an appointment and was told they cannot accept appointments for the stylist, but they did give me her number. Called Kimberly and left a voicemail. Received no phone call back. Walked into the store to do a walk in and neither stylist was there and was told she prefers texts. Absolutely fine, however, a phone call back or even a text would have been better than wasting my time walking in thinking I could get my hair done. I will continue to go here for my nails, but would not offer another chance for them to do my hair due to their poor communication skills and lack of business etiquette.
Time: Aug/08/2018 (2 weeks ago)
I came in Saturday I enjoyed the services! Front desk clerk Tiffany is extremely sweet and was willing to help me find a color! I’ve been coming here since you guys opened and she’s been the best receptionist since y’all had this place open! I hate seeing all those rude reviews about her. Because she is really sweet!
Time: Jun/01/2018 (2 months ago)
My 11 year old daughter went with a friend to get a pedicure. She’s young and shy and hasn’t learn to speak up when something doesn’t look right. When she came home her nails looked fine but she had paint on her skin that wasn’t cleaned off prior to leaving the salon. My wife called just to explain what had happened and spoke to Tiffany (who said she was the manager). My wife said she wasn’t happy with how they turned out and Tiffany offered no sort of option to fix the problem. After a pause, when my wife said that she probably wouldn’t be a repeat customer, Tiffany said “OK, bye” and hung up the phone. This is not the nail place that my wife normally uses, and maybe this is just a one-off bad experience. I firmly believe that the customer is NOT always right, but at least make an effort to make amends with the customer. To top it off, my daughter left a $10 tip. We teach our kids to tip those who work in the service industry at least 20 percent. I guess we can check it off as a life lesson for my daughter.
Time: Jun/30/2018 (a month ago)
The front desk girl was so nice and helpful with my walker by opening the door. I can’t imagine anyone thinking she is rude. I bring her cookies when I come. Tiffany is the best front desk girl ever.
Time: Jul/21/2018 (a month ago)
I have always been to Queens Nails but TIFFANY always has a ATTITUDE no matter what it is. When you walk into a nail salon you hope to be greated with a hello or a welcome or even just a smile, but nope not from Queens nails, especially not from Tiffany she is the WORST clerk I’ve ever met. My mom just asked a simple question but of course Tiffany had to catch an attitude toward her. But in my opinion I believe that she should be fired because out off all the reviews I’ve been reading all the bad ones are from her. I’m just saying that if you get ride of her you might get all your customers back
