Time: Jul/16/2018 (a week ago)
Not going back! I have been going to urbane nails for about a year now. They recently opened up a new location and it seems like they have a lot of new people at this location as a result of it. I’ve been to this location more than a dozen times, They used to be amazing but the last few times have not been as good. The dip is just kind of thicker and not as even and they just don’t shape the nails as good as they have in the past but like I said I’m a committed customer so I just decided to stick with them hoping the next time would be better. But, this last time my toe polish chipped only after a 3 days of getting them done. So I went in to see if they could fix that toe for me. The guy was very rude to me and questioned if I had really been there three days prior. He ended up fixing it for me but was very rude acting like fixing it was a nusence, even though I said I would gladly pay to fix the one nail.
Another thing I’ve noticed is that they definitely seem a little racist so if you are of color just don’t go! I’m mixed and many times I go with my mom or grandma who are white we never have a problem getting right in and they are very nice but when the last few times I’ve gone alone and it’s a completely different experience.
Time: Jun/12/2018 (a month ago)
My first experience and it was excellent, probably the best. The staff were all friendly and very helpful. Kristy did the best pedicure I've had in a very long time. I would highly recommend this salon to everyone looking for an array of services. You will be very happy with the results.
Time: Jul/04/2018 (3 weeks ago)
I HAVE BEEN COMING TO URBANE NAILS FOR ALMOST A YEAR. EVERY NAIL TECH HAS THEIR OWN STYLE WHICH MAKES MY EXPERIENE BETTER EACH AND EVERY TIME!! TIFFANY IS AWESOME, DEFINITELY RECOMMEND!!! CUSTOMER SERVICE IS GREAT THROUGHOUT!!!!! BEST IN THE CITY!! TRUST ME
Time: Jul/20/2018 (a week ago)
The first time going is also my LAST TIME GOING! You would think if you spend $105 your service would be great?
Not the case! Tiffany done my nails Friday July 13th I had to have them redone while in Austin, TX over the weekend because 3 nails on one hand BROKE the next day!!! Kristin who done my daughter's nails put the nails on CROOKED! I don't know maybe they're inhaling too much acrylic or sipping the wine they serve to the customers but your service is less than subpar!!! Learn to LISTEN & HEAR YOUR CUSTOMERS I wanted my nails cut down and shaped differently NEVER once did she acknowledge what I wanted. If you want to drink before hitting Happy Hour or the upscale decor this is the place but if you want QUALITY WORK I SUGGEST YOU KEEP LOOKING!
Time: Apr/08/2018 (3 months ago)
RACIST! RACIST!!! RACIST!!! Please read this warning. I have never been so disrespected in my life!!! If you are homosexual or of color stay away! Awful experience. I came for a full set. The first problem was that my nail tech cut three of my fingers to the point where I was bleeding from my cuticles. The next problem is that she was not only rude but a liar. When I told her she had cut me she literally just said “no” but I could clearly see blood coming out of my finger. Then THREE days later, literally HALF of my nails snapped in half. (I added a photo for visuals, it’s the gold nails that are mostly broken) I do not work a strenuous a job and they broke doing everyday activities such as putting on lotion, opening my car door or making lunch. When I came back in to have them fix THEIR mistake an employee told me that it was MY fault that my acrylics broke after three days. He then told me I needed to wait to get them fixed because the original nail stylist was busy. When I asked for a different one, because her work was obviously sloppy, he told me it had to be her because it “wasn’t anyone else’s problem.” They also refused me a refund. After two hours of going back and forward over how my nails were going to get fixed I was handed off to another women and she treated me as if I was beneath her. She threw my hands after finishing with one hand, she told me to shut up when asking her a question and she began to destroy my nail bed! I literally walked out due to such bad service, my nails were incomplete and I did not receive a refund. I would give negative stars if I could. Do not spend your money here
