Time: Jun/01/2018 (4 months ago)
I've been here a few times and thought I might have found my nail place in Midland. Oh I believe I was wrong!
Came in with my mother-in-law for pedicures and gel manicures. I had powder on my nails from a salon in Arizona and was told they would need to soak in nail polish remover in order to be removed (similar to taking off gel). I asked if they worked with the powder and they said they did.
The pedicure went fine then came the manicure. Again, once I sat down I asked if he would soak the nails but he said no and began lifting the powder from the nail bed. Since it's powder it isn't flexible like the gel and doesn't peel off but had to be pried off. He started taking them off and literally peeling the top layer of my nails off. The ends of my nails were ragged and needed to be cut pretty short to accommodate the raggedness. So he finished the right hand but I asked a couple more times if he'd soak the nails so I could keep the top layer of nail but he said that wouldn't work.
Then he started on the left hand and he went to peel the little finger and ripped the nail past the quick and it started bleeding. I pulled my hand back in pain and he asked "does that hurt?" Um, yes and stop pulling them off and soak them instead. He first put cotton soaked in remover on the remaining nails but that didn't seem to work so he had me soak my nails in polish remover. After several minutes the powder began to "melt" and he could finally scrape the remaining powder off. Meanwhile he stopped the bleeding and began gingerly taking the powder off that nail.
He then proceeded to finish the manicure, which I'd have to say is the worst manicure I've had in a long time.
Once the manicure was done I asked to speak to the manager but they said she wasn't there. I asked who made decisions in her absence but they all (3 employees) just looked at each other. I then stated I either wanted a refund for the manicure or a certificate for a free gel manicure. The guy who did my manicure asked what was wrong...are you kidding me!? Blood drawn during a manicure isn't typical and that's why I insisted! He said he'd call the manager later but I told them I wasn't leaving without one or the other of those things happening. They started to make excuses but I cut them off and insisted again. Finally he gave me a card, with his signature on it, for a free gel manicure.
I thanked him and left. I will use the free card but honestly I'm on the look out for a new nail place. The photos were taken an hour after the manicure, not happy!
Time: May/19/2018 (4 months ago)
I was here visiting from New Jersey when my nails got mass stop the staff here was fantastic and very helpful and friendly
Time: Jan/12/2018 (8 months ago)
They wouldn't repair a broken acrylic nail for me because the power was out. They were still working on clients and refused to buff my one nail by hand.
Time: Jun/05/2018 (4 months ago)
This place is hit or miss. Definitely request Amy.
Time: Sep/02/2017 (a year ago)
They made me feel great about my nails, beautiful and sparkly just like I wanted. You want quality! Come here! Highly recommended.
