Time: Apr/19/2021 (a month ago)
I went in for dip powder on my long, healthy natural nails. Typically, I always value my nail techs; however, Henry was very unprofessional. He was rude and not willing to listen to anything I had to say or ask for with my nails. At 3:46, his 4 pm appointment for a pedicure showed up so he began to rush through the service he apparently tried to squeeze me in for - resulting in a nice slice of my finger with his nail file which I actively jumped back at. My nails are different widths and lengths, some of my nails are slanted and uneven. The color I picked is magnificent, but even that was not correctly applied to the bottom of my nail beds. I am a licensed cosmetologist in the state of Arkansas and will NEVER be returning here with my money, time, or business.
Time: May/11/2021 (2 weeks ago)
Visited this place some years ago and I found it to be somewhat expensive, but worth it. This past Friday right before mothers day weekend I scheduled an appointment here and was discouraged from ever using them again. It took 3 people to finish would could've been a one maybe two person service (simple pedicure and manicure) and after being done with the pedicure one guy there insisted that was all I booked for. Had to reassure him multiple times it was for both services. While I was there they lost a customers reservation from three days prior and offered to accommodate her only after arguing amongst themselves back and forth. Everyone that came in there after they would look at each other and argue about if they could or not do the job like if they didn't want the business leaving the customer somewhat confused, discouraged and unwanted. I will never go here again
Time: Mar/19/2021 (2 months ago)
Don’t bother making an appointment. They filled my slot. I came back when they asked.... and they filled my spot again. I will never go back!! I had 3 girls with me looking forward to getting their nails done. Bummer!!
Time: May/08/2021 (2 weeks ago)
I had an appointment for my Mom and I at 11am and they did Not honor it. They said they had nothing for that time, when in fact I did have an appointment and I called an hour before just to make sure they did have me down and they still denied it when I arrived.
Time: Sep/02/2020 (8 months ago)
Why make an appointment if you can’t get your nails done at the time you made the appointment for?? The first time I went in, I called before to make sure I wouldn’t wait and I waited for 40 minutes and left without my nails done. The 2nd time I called John was available and I got my nails done and he did spectacular. 3rd time I called to make an appointment and John wasn’t there and so they said Ruby will be open yet I still waited 15 minutes. Just now left. I will go somewhere that respects peoples time and their appointments. Thanks.
