Time: May/12/2021 (a month ago)
Made an appointment for 4:30 and was told which pedicure chair to sit in. I sat for about 20 minutes without anyone saying a word to me, or looking in my general direction. Then a male tech comes over and starts filling the tub without saying anything. He tapped my foot to indicate I should put it in the water.
The massage felt great, the clean up of my nails felt rough though. He painted my nails, without toe wedges (which I noticed other customers had), and walked me to where I would get my manicure. When I washed my hands, I noticed that my toe nail polish had already smudged.
He didn't speak to me during the manicure either. The staff were all talking to each other in their native language and I noticed that all the other customers sat in silence as they were worked on.
Then he sat me by the dryers, without saying a word to me or telling me how long to sit there. So I sat in a corner, facing a wall, for 15 minutes before I grabbed my things and left.
All in all, not a very welcoming environment. I left with smudged toes and bubbled, uneven nails.
Time: May/24/2021 (2 weeks ago)
Didn't even get a chance to get any services. Walked in with my daughters who were behaving very polite. A man working on a customer at the front was incredibly rude! Had a great experience at Livonia Nail and Spa!
Time: Mar/09/2020 (a year ago)
So I don’t normally write reviews of places but this has to be said. My friend and I went here as a treat to get full sets for her birthday. It was towards the end of the day and one of the guys started working on my nails. I had to ask him about 3 or 4 times to shorten them because I work with kids and i can’t have long nails. They were still quite long and the shape was very uneven. when he started applying the acrylic power it was all over the place. Some nails were thick on one side and thin on the other. I thought maybe he would fix it but he never did. The paint job was awful. You could literally see right through it. The whole time my friend was getting her nails done as she started 10 minutes after me and finished at least 10 minutes before me. Her nails looked great so the tech who did her was fine. But the tech who did mine was either new or didn’t really care.I’ve gotten acrylic nails multiple times but never have they been this bad. Unfortunately I am to nice of a person to say anything so i paid and left without tipping. By the time i got home my nails hurt so badly and it felt so uncomfortable. I ended up going to a different salon and getting them redone just 2 days later. I’ve added photos so people can see how bad they were. I literally started crying just minutes after walking out of the salon.
Time: Sep/21/2019 (a year ago)
Had an appointment scheduled for 3:00 PM. I was seated in a pedi chair where I waited until 3:40 before asking how much longer until someone would be with me. I was told another 15 minutes. Although the owner was aware of the wait time I was experiencing neither he or any other employee acknowledged it or seemed to care about my experience.
Time: Dec/20/2018 (2 years ago)
I am never disappointed when leaving this place. They do a fantastic job every time. They do the extra things like hot towel and sugar scrub and the prices are super reasonable. The owner is a talented tech, he knows his regulars and it seems like clients really request him---I can see why. Very clean!!!
