Time: Jan/19/2019 (2 months ago)
I reached Rouge status and went in for a custom makeover before a night out. It was raining and busy (it's a long holiday weekend). KYLA did my makeup and it was great! I never felt rushed or pressed for time. She pays a lot of attention to me and we had a friendly conversation about products that would work best on my skin type. My face looked flawless and the look was a natural glam. I specifically enjoyed the mix of eyeshadow palettes she used to create my soft glam look. The appointment went well over 45 min and I received many compliments! I'm definitely going back for more custom makeovers with KYLA!
Time: Apr/08/2019 (in the last week)
Super helpful and all the workers ate super nice. Definitely my favorite Sephora to go to
Time: Oct/03/2018 (6 months ago)
I've been going into sephora for about 3 years now and this is the first time a sales associate didn't make me feel like another sale or trying to make me spend money on products I don't need or asked about. NATE was amazing he knew his makeup, the brand where the product was made everything and anything. His knowledge was really impressive, especially the vocabulary he used to complement the product.
Time: Nov/08/2018 (5 months ago)
I love Sephora, The products, their promotions, the store atmosphere, most of their employees are super nice and friendly. I have been to this store for many times and I love most of people who work in here. Many of them are professional and nice. But today, I met someone who made me felt so bad......This is for that lady who works in here, i don’t remember her name but I only remember she is a ,young and pretty but not a nice girl. She was so rude!!!!! DURING THE 20% off Rouge, she didn’t know how to put the discount on it, then I asked her do I got my 20% off? She said yes, she also said if you wanna know I can ask my manager,then she asked her manager. Her manager said she didn’t give me the 20%off, then she got mad to me. EXCUSE ME??? How could u get mad to ur customer because u didn’t know how to do ur job? After she got mad, she directly throw the items that I bought in my paper bags, and turn around to talk to other employees. Ignored me ........
If you don’t wanna work in here, why not go somewhere instead to let someone who is more friendly to work in here? I’m pretty friendly, i also want to work in this cosmetic industry, and she reminded me never do this way to my future clients. Her attitude was the worse,,,,,,maybe the worst staff in the Sephora of the whole nation that I have met. She is pretty and young, but she needs to change her attitude in working position.
Time: May/19/2018 (10 months ago)
I'm a big Sephora shopper, both online and brick and mortar, but this is my least liked location. For one, the employees are not very friendly at all, nor to they approach you for help: I had to chase someone down, and then got put on a list to get color matched to foundation. The employee grabbed two shades of foundation and put them directly onto my face.
This doesn't sound so bad, but then she put it OVER MY EXISTING MAKEUP. She rubbed my old primer, foundation, highlighter, and blush all around with the new makeup added to my face. I brought it up to her and she said it was "fine", which it really wasn't but I'm not going to argue at this point. To make things worse, she didn't even blend them in at all: it was obviously streaky, the color was wrong on both (maybe due to all the other makeup mixed in? who knows) , and she didn't even offer makeup remover to take the makeup off so I had to go track another associate down to get some. This is very different than any other Sephora I've went to, as they have a pretty clear foundation swatching process. They usually ask if you have makeup on, take off old makeup, add the new makeup, you check in the mirror, and then they give you remover if it doesn't match: it's an intuitive process, and one I'm shocked didn't get followed. It's made especially worse because I brought up the fact she was putting it over existing makeup myself and I was told that "it's fine". I don't wear that much makeup when I'm out shopping so maybe she thought I was inexperienced and just skipped steps, or maybe she wasn't trained properly.
In addition, a good portion of the testers are severely damaged or missing. The NARSissist Wanted Eyeshadow Palette was straight-up missing, some of the NARS lip crayons were totally used up or were in dire need of sharpening but still sitting in their spots, and the Glow Recipe Watermelon lotion was either empty or white in color (I own it, it should be bright pink). The cotton rounds for taking off makeup were also not in their normal locations, so you have to go ask a sales associate which isn't really a big deal, sometimes it takes a while to refill things, but it's annoying.
