Time: Jul/15/2018 (a month ago)
Wow I can't believe the reviews I just read. I have been coming here for years, and I have never had a bad experience. I moved out of state and still come across the bridge to get my nails done. My nail tech Keith is the best . Any design I show him he always gets right most times better. The only way I'm going anywhere else is if I following Keith to another salon. If I could give 10 stars I would.
Time: Jul/03/2018 (a month ago)
i arrived at 1:35 and did not leave u til 3:35, it should not take 2 hours to do nails that look terrible after. when i arrived they had me pick my color and sat me down at the pedicure chair for 30 minutes until someone acknowledged me. the whole time the lady was doing my nails she kept trying to get me to pay more for gel polish when i told her repeatedly that i didn’t want it, she then told me to text my parents to bring me more money so i could get the gel. when she finished my toes she sat me down at a table where i waited another 5-10 minutes for her to fill up a bowl of water. she shaped my nails wrong and still insisted that i got the gel. when i was all done she “didn’t want me to mess up my nails getting my wallet” so she reached in my pocket and got my wallet while my nails dried. while i was drying my nails there were people waiting to be sat and 6 girls were in the back cutting up and eating watermelon. i will never be going there again.
Time: Jun/05/2018 (2 months ago)
Will not be coming back here. I wish I would have gotten her name but the lady who did my nails was very rude. I got a gel pedicure and the color that I chose they no longer had. When she came back to tell me they didn’t have it she handed me the bottle so I was confused and asked if they had it or not. She then said “what don’t you understand, we don’t have it” Granted, maybe that’s how she normally talks to her customers being as though some of the people that come in there can be rude but I’m nothing but respectful when talking to people, and that’s just poor customer service. She also talked very loud in her language and laughed with her coworkers the whole time while doing my nails to the point where she even stopped painting just to talk. In my opinion that’s rude. For one no one understands what they are saying and 2 she should be focused on doing my nails not socializing. She also hit my nail polish with the led lamp causing the nail polish to mess up and argued with me saying it was my fault for moving my foot. Having to pay $41 to get a pedicure should be a good experience. I like to tip when people give good customer service, but she most definitely didn’t deserve it.
Time: Jul/19/2018 (4 weeks ago)
So, I'll start with the positive: The space is very nice and the wait is usually not long.
But I got a gel pedicure and gel manicure today and they both look quite bad. They look sloppy and uneven and they left polish on my skin (which isn't a huge deal but still.) I didn't notice how sloppy it looked until after I left the salon unfortunately but it was $65 (not including tip) for a very mediocre job.
Time: May/07/2018 (3 months ago)
My mom and I went in to get our nails done the other day and they both turned out wrong. The woman who did my nails was rude from the get-go and gave off this impression like she didn't want me to be there at all. Once I sat down, she tried to push gel polish on me repeatedly and got irritated when I said no. I came in for a full set of acrylics. She asked how short I wanted my nails and I said short, and then she cut off pretty much everything that wasn't my fingertip, which left no room for shaping. She just left them an ugly square shape. She didn't ask me if I wanted a shape either and didn't even give me time to tell her something was wrong before rushing through everything else and demanded I pay before she even put the polish on. After the polish was on, she walked over to me and picked up my bag without directing me and dropped it on one of the chairs at the drying station and then just walked away. My mom's nails turned out a completely wrong color, too, despite her saying that she thought something was off. We spoke with the manager on the phone that day and he said we could come get our nails fixed tomorrow. When we got there, they started giving us a hard time about fixing my nails and the woman who had done my nails yesterday tried to push the blame off on me and deny rushing. Overall poor customer service.
