Time: Aug/14/2018 (5 years ago)
I wish I could give this place negative stars! Went to get my hair done on 08/04/18 at KiEssence Grande Beauty & Barber on Hamilton Rd. This is what I got. A super bad color, chemical burns and out of $150. Stylist (Louis) wont admit to beyond bad job, said he thought I looked cute and refuses refund but offered to fix. My scalp and hair is in too bad of shape to fix right now as I have open sores and I'm sorry but I'm am not going to risk it being made even worse. Also, I am not obligated to let someone who is clearly incompetent work on my head again. I asked for a refund VERY nicely twice and was told no. I got my hair done because I was going to a party and this is how I had to attend. This is beyond embarrassing and I have to go to work in a professional setting and manage my courtrooms, deal with attorneys, judges, magistrates, etc. looking like a clown. I later tried calling the shop to speak to the owner/manager 3 times and was told she was unavailable each time. I then reached out via the business facebook page and sent a message along with these photos asking the owner/management to contact me. My message was viewed and yet no one reached out to me. I waited 10 days in good faith to give them a chance to rectify the issue before posting this review. Apparently this establishment is all about making money and not about providing quality service/product including customer service. I am out of $300 due to this horrible service as I had to go to a different shop to get a deep condition and the cut I wanted all along and invest in a quality wig which I now have to wear until my hair and scalp can handle more color at a later date. I will never return to this establishment and I would suggest others be extremely wary of this place.
Time: Jun/12/2023 (11 months ago)
Vaneisha-VTFDB- I have been going to this Barber for at least 6 plus years. On 06/09/2023. I went for my normal biweekly appointment ,(which is consistently changed due to Vaneisha being late), which was the case on this day. Her tardiness had me running late for another appointment,so I thought nothing of it when she didn't give me the mirror to look over my cut as she normally does. But, she had been cutting me for 6 years, and I hadn't had any major issues with my cuts so I headed to my next appointment. When I arrived home a couple of hours later it was quite obvious why I wasn't given the mirror.Vaneisha had shaved over half of my left eyebrow OFF! I remember some awkward behavior from her before I left the shop, but again, I thought nothing of it. She knew she had shaved off my brow and let me leave without acknowledging or apologizing for her careless /unprofessional mistake. When? I immediately called after realizing what happened. , she just said "my fault next cut on me." She did not refund my $40 as she should because why would I return to someone who would treat their client so horribly? UNProfessional!I I wish I could do a 0 star!
Time: Sep/23/2020 (3 years ago)
Went in for a haircut. I have a wedding in 2 weeks and needed to look my best. I’ll be honest, it was my first time as a white guy going to a black barber.
Wow. That’s all I can say. I have been to salons, barbers, and other places. I’ve never had a hair cut this good. Ever.
Very pleased with all aspects of the haircut.
Thanks
Time: Jun/22/2022 (a year ago)
Always a great vibe and positive energy every time I walk through the door all the Barbers and stylists are super polite and helpful and the owner is always around to answer any question or help you navigate around some of the fashion she has in the salon great place always leave looking better than when I went in
Time: Mar/28/2021 (3 years ago)
Worst sewin I have ever had. Stylist was booked solid and her assistant had to braid my hair. Tightest and most uncomfortable braids ever! Then I took 3 hair bundles and she used only one. I was there 5 hours. Both ladies were very nice....but not pleased with the poor quality of weave install and the tomato red welts I have on my scalp.
