Time: Jul/09/2017 (a year ago)
I have been coming here since I moved to the area last October and the service was great. Then today I went and took my boyfriends daughter with me. She had a full set and mani while I had wanted a gel mani and a gel pedi.
First my toe was scraped raw because instead of filing my nail they filed the front of my toe. Plus they did reg paint on my toes not gel like i asked. Then they sprayed alcohol and it burned so bad because my toe is raw.
So then I went to get my mani. When the owner was pushing my cuticle he cut my finger pretty deep. I said ouch he looked at me and sprayed alcohol on my fingers and it wanted to come out of my skin. I said you cut me he said oh didn't know you were a bleeder. I said well you sliced my finger pretty deep. He smiled and said oh it's a new instrument and sprayed alcohol again. I said please don't he said it's just alcohol I said on an open cut.
While he filed me, a woman walked in. He said you ok to way 15 to 20 min so my wife can paint for you? I said why he said well I have to take that lady and he pointed at the walk in and told me "she is a more important customer I hope you understand". While I'm walking in the shoes they give you trying to grab my stuff the owners wife [who was working on my boyfriend daughter's nails] was rushing me to move chairs for the "important customer". I said I am moving as fast as I can.
That was the last straw. Not only was I cut twice sprayed alcohol on my open wounds now I'm gonna have to wait 20 more min for paint [as i had to was 20 min for my pedi] so he can take a walk one who is quote a more important customer. Not to mention being rushed to move seats. I was so upset as i had already been there 2 hours.
When my bf daughter was done I told them not to paint me. I was so made it literally hurt me to lay them anything more than I had to. I explained tot he owner my grievances, that I was not once apologized to yet I've been hurt twice and set aside twice.
For my 2 hour of delays I paid 95.00. No discount even when I told him please do not ever tell a future customers to wait because I have a more important customer waiting. That that is bad customer service he smiled and said it is? No apologies still. I continued to say my money is as good as theirs and I had been a loyal customer. I also told the owner who made it know i was not important but he wanted my 95 dollars that i would never come back.
My part of the charge was 30 for this I received a reg pedi and botched mani. My nails look horrible and I paid 10 for it. Here is a picture, I would never pay them a dime or refer any business. Horrible customer service, rude owners, and I paid for my nails to look worse then when I got there.
Time: Jun/30/2017 (a year ago)
I come in for the SNS dip polish with Ken and Amy. Always a great experience!
Time: Jul/15/2017 (a year ago)
Had a full set manicure done. Good service!
Time: Jun/11/2017 (a year ago)
So nice always spotless, in and out fast, great service.
Time: May/27/2017 (a year ago)
