Time: May/31/2021 (2 weeks ago)
My friend and I made appointments at 11 on a Sunday for pedicures and I also wanted a manicure for myself. They took us back at 11 and we sat in the chairs only to wait for about 30 minutes before someone started working on our feet.
After the pedicure, the guy wrapped my finger nails (I had gel on my fingers) and I said I just wanted regular polish this time like my toes. They ended up swapping people mid way through and someone else took over. I asked her if the polish she had was gel or regular and she said gel (this was a different bottle than what I picked out for my toes since someone else apparently wanted that color too...even though I was there before her and had an appointment). She told me it was gel and I let her know I wanted regular, not gel. She was very annoyed and tried to convince me to get gel - to which I said no, I just wanted regular.
More people were showing up so she rushed through my nails to start working on them. Here we are the next day and 4 of my nails have already chipped. The woman who did my friend's toes went too far, too, and now her big toe is red and throbbing.
I have been going here for years, and the quality and service has really gone downhill in my opinion. I gave them one more chance this time, but this was my last time going here.
They get really busy and I can totally understand wanting to see as many people as possible. But if that means you make people wait upwards of an hour and then just rush through their time to see someone else, then that just isn't worth my time or money. Maybe stop accepting every walk-in if you can't see them in a timely manner AND give quality service to everyone.
Time: May/28/2021 (3 weeks ago)
First time here as a recommendation from a friend.
I would not recommend this place for multiple reasons.
**4/10 nails are chipped the day after receiving service**
** friend received a counterfeit $10 as change**
1) we had appointments for 2 gel manicures at 5. ONE was not started until 5:35.
2) while the Ming was doing my nails I told her twice to please file & round the edges which she did not (still not)
3) at one point during my French manicure there was white on the clear nail bed that I asked her to fix at least 4 times. I had to be. Little more stern on the 5th or so time & she fixed it & was clearly not pleased about it.
NOT TO MENTION that they didn’t clean the skin around the nails. There was white all over my finger tips that I had to scrub off when I got home.
4) no massage. No hot towel. No wrap up. Put oil on my hands at the end & just told me to wash my hands. I’ve never experienced that in my life.
10/10 would not recommend.
Time: May/30/2021 (2 weeks ago)
U will hv the longest lasting nails here ever. The quality holds and great selection of color. They also hv very great pedicure spa i totally recommend if u pick the right person
Time: Apr/10/2021 (2 months ago)
I should have known it was going to be bad when I made the appointment. The guy answered the phone and said “Yes?” Didn’t say the name of the business...I wasn’t sure I was on the phone with the right place! Then I get there for my appointment and they have me sit down to pick a color. Then 3 other people walk in that say they also have an appointment and the lady helping me walked away and started doing their pedicures while I sat and waited. Didn’t say a word to me, just left. I would have walked out if it wasn’t a Saturday as I know everywhere else will be busy. That being said, my nails did turn out good in the end.
Time: Jun/13/2021 (in the last week)
The tech was rude and made me wait 20 minutes before she started the pedicure. Three times I said the water too hot and she kept trying to put my feet into it. At the end, I decided to tip and she stayed in the back room yelling out thanks until someone told her to come out. I will never go there again. Also, my daughter had her tech leave the building for 30 minutes while she was at her station. This is so unprofessional!!
