Time: Oct/28/2021 (2 weeks ago)
If you are looking for good service and quality technicians, this is not the place. The front desk staff have a terrible attitude, as if they are doing you a favor by existing. I have gone to this place many times due to its close proximity to my house but have left disappointed each time. Technicians are definitely a hit or mostly a miss here. You can try making an appointment with the good technicians but good luck trying to get them. Even if you manage to make an appointment, you will have to hold your breath trying to make it on time because if they you don’t, they will give your appointment away, even if you’re 3 minutes late and call them to get let them know you are on your way. It’s ridiculous how this place operates…they just want to quickly get people in and out to make as much money as possible. Customer service is definitely not a priority and it definitely shows. Save your money and give it to a business who actually appreciates your business.
Time: Oct/23/2021 (3 weeks ago)
Great service today. I was seated right away which is a huge deal when you have other things to attend to. I wasn’t sure what color I wanted done to my nails, but Andy went above and beyond to give me some recommendations. He was great at customer service and did my nails with utmost professionalism.
Time: Oct/20/2021 (4 weeks ago)
Their service is consistently amazing. I've been going to them since they opened, and ask for Jasmine, who does a great job every time. Even during the pandemic, they were always welcoming and professional. I highly recommend this place.
Time: Sep/27/2021 (a month ago)
This place will never get my money again. The first three times I went, I noticed that they over charged me a little; between $10-$20 each time. I dismissed it and said I’d make sure to calculate my services at the counter and confirm the price before walking back to receive my services from here on out. Well that opportunity did not come. My guy and I attempted to get weekday spa pedicure today and were led to a small room to the left. On our way to the room, we noticed a black woman in the hallway near the lobby, receiving some type of manicure service. It was odd to us that she was in this awkwardly positioned station, and not the main room. When we arrived at the small room we were to receive our services, there was another black sitting in a spa pedicure chair. I left out the room, as my guy was seated and removing his shoes, and went to look at the main room. I observed 2 women ; one middle eastern in appearance and another Caucasian. The rest of the seats were empty. I went back to the small room and told my guy to come, and that we were leaving. A male employee asked was there something wrong, and I replied to him that I wanted to sit in the main room. He responded that they were social distancing. To whichI told him that I’d rather be in a big open space with two people , rather than a small confined space with 1 person already in it. He then replies , but we don’t have seats together. I sent my boyfriend to look at what I’d just observed. The main service area was largely empty with numerous seats available. His excuse didn’t check out. All black customers were being herded to the confined area to the left in the front of the salon. It’s not right. There should be no room for segregation and discrimination in business and certainly not in the service industry. The only color that should matter is green. This practice at Nails of America must be stopped.
Time: Aug/20/2021 (2 months ago)
This is my second time at this location and I only came out of desperation due to my regular nail shop being over booked.
I was seen right away and asked for a refill and chrome finish. As she sped through filing my nails she did not change the shape. Just a regular quick buff if you will.
I was disappointed in the bed side manner and the overall finish of my appointment. I was charged double the price of a refill for “shaping” and chrome.
I’m used to paying extra for chrome. Typically $15.00 but NEVER have I paid for my nail shape to stay the exact same and get charged for that.
Seemingly, my nail tech gave a price and then front desk had to find a way to justify it.
I will not return.
