Time: Nov/13/2019 (a month ago)
I contact them to nail polish remover service. All they ask was if I wanted regular nail polish or gel; they never asked do you have acrylic nails, or dipping powder. We set the appointment and nothing more was said. I get there, and as soon as the nail tech saw my nails he asked if I had acrylic, which I say yes. He then asked a question to another nail tech. I kind of knew that I was not going to get the service. He says to me that they don’t do nail polish change without me getting a refill, completely understandable; but why not saying that before making the appointment? I understand your time is valuable, but so is mine. As simple as, we don’t change polishes with out a refill or a manicure service.
Time: Dec/30/2019 (a week ago)
Customer service was good. Employees were very friendly and gentle, however, not even 2 weeks later I have 4 broken nails. I have been getting acrylics done for over 3 years and never had this many nails break with daily activities and be so fragile.
Time: Jan/05/2020 (in the last week)
Do not listen to the bad reviews! This salon is by far the best I have found. My youngest and I have gone several times and loved it each time. Yes, the first time we went in as walk-ins, and they could not accommodate us. We were actually shocked and pleased, because guess what? This means they NEVER rush their work. I have sat in too many salons where it is empty when they start on me, but as it starts filling up, they start rushing and do bad work. So we made appointments through the website. Yes, it was a little confusing for me, and I did not book correctly, but they were very accommodating. I am learning as I go, but they have been nothing but nice.
Bryan, his wife Eliz, and all of the staff actually care about their work and pleasing the customer. As an example, every place I have been before have me wash my hands when they are done. So when Bryan had me wash my hands the first time, I thought he was done. Nope! He had me wash my hands so he could inspect my clean hands (without all the powder, etc) and was meticulous in examining my nails. And for the person who complained about how quickly her nails broke, I HATED paying for my daughter to have her nails done before because she was always breaking them within a week. This hasn't happened since we started going to Luxury Nails Spa.
We have had pedicures with Mercedes and Tricia, and they both did a great job and took their time. My daughter came in from Dallas over the Christmas break and told me she cannot find such great service even in Dallas. Bryan and Eliz know exactly what customer service is. Their receptionist is exactly that - a receptionist. It is not one of the nail techs running back and forth. She is very friendly and always willing to answer questions.
Sorry for the long review, but I think people need to know the truth and understand how this salon operates - great work, relaxing atmosphere (never feels rushed), and friendly, knowledgeable staff who all seem to enjoy their jobs.
Time: Jan/10/2020 (in the last week)
I’m giving 3 stars because my pedicure was amazing. I tried getting dip on my natural nails for my manicure, I’ve never done before and it was awful. They cracked after a week on multiple nails. They were also messed up in spots that I didn’t notice until leaving the salon. I’m very disappointed and shouldn’t have let myself get talked into getting dip. $110 for dipped natural nails and a gel pedicure is really expensive as well.
Time: Oct/24/2019 (2 months ago)
I have been getting my nails done for so many years and this place has, by far, been the best salon I have been to. Jailene does such good work and always takes care of me. All the staff is friendly and very welcoming! I have become a regular thanks to their remarkable customer service. Highly, highly recommend!❤️
