Time: May/08/2020 (2 weeks ago)
Well, most reviews you read often start with I never wrote a review before but because of the service I received bad or good I just had to tell people. I recently read the reviews on South Austin Tax Service its a shame that we use the reverse of that old saying reward in public correct in private. We start to correct in public and reward in private. Anyone can say thank you, but to send a card, write a positive letter of any sort is unheard of today. However the minute a less than great experience happens we let the world know about it. In reading the less pleasant reviews about South Austin Tax Service. We forget to give a little respect toward the hard work and dedication South Austin Tax Service provides for our community. Individuals who say they been going to this company for years and then write about the unpleasant experience they had on maybe the 3rd years. I did not notice any positive feedback the prior years that they supposedly had service rendered with South Austin Tax Service. This company is dedicated to provide great service to any customer who needs returns completed at a fair price. I have never experienced anything less than kindness and generosity from Kristen. I am positive if any concerns ever came up because of an error or service I received Kristen would resolve it as quickly as possible. My fathers returns and my returns along with my family's returns have always been completed here for years. I as well should have wrote a review years ago. I thank you for the great service you provide for your community. If you had your returns done here more than once than you liked it. Don't let the big companies run out the small company who are here for us.
Time: Mar/20/2020 (2 months ago)
Excellent,fast,and efficient Certified Public Accountants. Local owned,family business. The Best!
Time: Apr/02/2020 (a month ago)
This place is closed. The phone number posted here rings for a guy down the street and he charges for taxes he doesn’t do anything for free
Time: Aug/09/2019 (9 months ago)
I came here from 2014 to 2019 to get my income taxes paperwork done, but in 2019 they submitted my tax return wrongly and for the amendment they charged me and extra $50 (in addition to the initial $120), then I got a letter from ISR indicating my paperwork was not accurate, hence I have to go back and ask these people to review and ammend again and I guess they will want to charge me once more. I have to pay for their mistakes. I will just get my paperwork to be well done this time, After that I will never be back to this place again. Jerry is so rude when you ask questions, definitely he is not anymore in good attitude to provide a good service. I will never come back to this place, this guy is done, not able to keep up his business.
Time: Mar/01/2019 (a year ago)
I have been coming here for years, my mother came here first before she died and I kept coming because I knew these people and they treated us fairly. However after today I'm not certain I will go back next year. It would be too long to explain everything but the gist of things is I went and got my taxes done and everything was fine. The old man in charge sat down quickly went through my taxes and showed how much I was probably going to get this year and everything and told me it would be 75 dollars to get it done. Fine I paid and left got my copy of the return and it was sent off. However I didn't know I was going to have to send in some more forms this year becuase of circumstances and niether did they but when I went back three weeks later it was busier and there was a line of people wanting to do their taxes. I waited patiently for my turn and when I talked to the man I told him I needed some more forms and I was able to get one of them myself but I needed him to get the other one. Now I think I might have been throwing too much information at him at once and so he just said let me take this and redo it and I'll get in touch with you. I call back 3 days later and am told that the tax return has been redone so I go in on Friday and they recharge me 75 dollars. Now I get that if you do a job you should pay for it but I also believe that if I am going to charge someone for a job I tell them what it's going to cost before I do it. I felt like I was rushed because he had other people in line and he didn't give me the time I really needed or tell me he was going to recharge me the price to redo the whole thing when really all I needed was two forms. I have to wonder if I had just gotten the forms would I have been charged the whole amount. I could have made an argument but I could tell I was getting angry and I didn't want to yell at a man who, well to be frank, looks like he should be retired or close to it. Like I said these people have been good to me so I would normally have given them 5 stars but after this experience I am giving them 3 if you go here in the future be sure to know how much your paying for when you get your taxes done and that you have all the information. It might be best to wait a month and not go super early to get them done like I did.
