Time: Oct/27/2024 (3 weeks ago)
I was extremely dissatisfied and disappointed with this salon and their quality, integrity, and service. When I came in 9/26/24 I asked for gel french manicure. I loved my nails but experience and service was nothing special. The price for a gel manicure with shaping of my natural nails was the same cost as acrylics. I found that strange right off the bat but didn’t mind it. My nails lasted only 3 weeks before the polish cracked and therefore my natural nail cracked. This was extremely disappointing as I had grown my nails out for months to get a gel manicure. I expected a high-quality product would be used on my natural nails and not low quality because that clearly can ruin natural nails. I didn’t think too much of it at first, I came in three weeks later to get another manicure. On 10/17/24 my experience was horrific. I requested a french manicure with red tips. I had requested my cracked nail to be fixed, which was covered with a thick layer of acrylic that was never filed down. My nail tech asked me what color I wanted underneath my French and I told her “whatever I had last time.” She told me that “I picked the color and we can’t pick for you because we don’t know what you like. We don’t pick your color”. I not once chose any color for my nails my first nail appointment. I don’t know if this was a lack of communication with my first nail technician or not, but no one ever asked me what color I wanted my nails. The nail technician was extremely sassy to me, rude, and started a bicker with me over my last experience. When she did not even witness this, but she still tried to prove me wrong. This was extremely unprofessional and awkward. Customer service is best performed with communication and her communication was terrible, along with everyone I had interacted with that day. so my nail tech from my first visit comes up and helps my current nail tech pick out a color. I offered to show a picture of my nails or do anything to help figure out what it was, but I still ended up just picking a new color myself. She does my base, she is extremely rough on the broken nail and hurts me. It’s her job to be gentle with hands? Once the acrylic was on, she did not file it down, and it is bumpy and thick, and many people have agreed. The quality is bare minimum. After my base was done she walks away and another woman comes and starts painting on my red tips. I decided to communicate and let her know that I wanted French tips. She looked up at me and said in a rude tone, “that’s what I’m doing”. Again with the lack of communication and rude employees. I was so uncomfortable my whole appointment and didn’t know what to do. The French tips are uneven, my nails shape is uneven, but I paid it and went on my way after the service. It is now not even two weeks later, and my polish is cracking. I now have ANOTHER broken nail, this is the worst experience I have ever had in service. my nails are ruined because of the quality of product being used on them and I am not even getting a good service. i paid for these nails, because I felt uncomfortable and like I had to. Please seriously consider going to this salon. my nails have been ruined by gel. Gel is supposed to HELP your nails. Absolutely ridiculous I will never go to an ambiance again and I hope someone reads this and considers this review if you take natural nail health seriously. Side note if anyone knows where else to go for nails let me know please.
Time: Sep/19/2024 (2 months ago)
I very much liked my experience here, walked in without appointment and was helped fairly quickly. My manicure was so cute, but I do wish there'd been more coverage and unfortunately the girl who helped me while really nice, wasn't too fluent in English so I couldn't really communicate with her. I'd definitely come back here though
Time: Sep/01/2024 (2 months ago)
I went here for the first time last week. I was able to get a same day appointment and booked online too!
Don did my nails and he did AMAZING. My nails were damaged from previous work and he was gentle and cautious. I did have to shape my nails a little when I got home but that was my own fault for asking for a shape I ended up not really liking.
I already have my next appointment booked, can't wait to go back!
Time: Jul/02/2024 (4 months ago)
I got a pedicure here and the lady cut me pretty bad when filing my pinky toe. It does not seem like she was trained properly this is really bad if someone is diebetic it can get very infected. Not only this but all toes are not even square she did not paint my toes side wall to side wall and there’s a huge gap where polish should be so they are probably going to chip in a few days. Nails were not buffed or primed or wiped with alcohol before painting and lotion was applied before the gel pedicure which is bad because this will cause oil to get on the toes and also cause lyfting. It is extremely expensive and my toes already look grown out and I just got them done today
Time: Oct/18/2024 (a month ago)
#1 Nail Salon in Tristate. Thank you for taking care of our pre wedding nails ! They were able to quickly adjust our original reservation of 2 people to 3 without any delay. The techs/managers are very attentive and will make sure you get exactly what you want before you walk out the door.
