Time: Mar/10/2021 (a month ago)
I went and got a manicure and the very next day my nail broke. I contacted the salon and they stayed that they would fix it and I could come in anytime during the day. I arrived to the salon at 4 pm. I was not helped until 5 pm in which they put the broken nail to soak. The woman instead of waiting for my nail to soak and be done took a person behind me and started working on their entire set. I sat and waited for 30 more minutes with no help. As I was going to leave someone else finally came up to me. I informed her I could not stay and had to come back as I had been waiting a hour and a half. I did not even receive an apology.all I got was an “okay.” I am not happy with the service that I received today.
Time: Mar/02/2021 (a month ago)
I used to love this nail salon but lately they have gotten way too comfortable because they have a high clientele due to accepting walk ins. The customer service has plummeted and I have been going to this salon since it was La Vi Nails. They pick and choose what they want to do when it comes to designs each day and don’t really set appointments. I made an appointment over the phone a week in advanced for my birthday and upon arrival , no one knew I had an appointment... They just stared at me. When I requested Quincy’s help she stated “ I don’t want to do your nails.” Why did she say that? I will never know. Currently looking for a new salon after 5 years coming to this one.
Time: Apr/06/2021 (2 weeks ago)
So I hate leave bad reviews, but I need to share my experience. I went in to get an acrylic design done with my friend, and they were able to take us right away. After the design was done the colors were not really what I was hoping for, some nails are crooked, and I didn’t like their attempt on the design. But the original lady I had was nice so I still have a good tip. Well I went back the next day to change the color (knowing I’d have to pay), and I got the same guy who did my friends nails. He seems soooo annoyed I was back, and was the most aggressive nail tech I’ve ever had towards my nails. My cuticles were horrendous looking when he was done and the quality of the second coat (which was just a plain color) was horrible. As I was leaving he told me “okay no more color changes”. I tipped again cause they made me feel awful for coming back, but I know from this experience I can’t come back if they lack this much hospitality and professionalism.
Time: Feb/13/2021 (2 months ago)
Service was good. Rose did her thing. Was fast but precise. Great prices on everything you need
Time: Jan/22/2021 (3 months ago)
Mai did my nails and she was amazing! I showed her a picture of what I wanted and she totally delivered. I do dipping powder but because I wanted a different type of glitter on 2 of my nails she said I would have to do those 2 in acrylic which I didn't mind. I loved the final result and the best part this was done on my natural nails.
Will definitely be going back and asking for her from now on 😊
