Time: Apr/29/2020 (8 months ago)
This complex has great amenities with a convenient location if you want to do things in town. If you do not want to go out in your free time you can hang out at the pool/hot tub or play games such as horseshoes or tennis by the BBQ grill area (which is nice for a weekend BBQ with friends and family). It is nice that they have a clubhouse/game room so you have things to do when you have company over. The covered playground is a plus for kids because it gives them something to do without having to go to town or spend money and they can always play the other games.
Compared to other apartment complexes I have lived at this is by far one of the most welcoming from a community standpoint. There are always people running/walking around participating in an active lifestyle. The weight room is a bit small but it is super convenient if you do not want to spend the money to work out at a gym.
Management is responsive and are always willing to help if you have any issues. They even send you notifications when rent is due and for things that affect the complex so you know what is going on. Sometimes they have food trucks, which is nice because some nights we do not feel like cooking.
Overall a great apartment complex with a lot to offer.
Time: Nov/14/2020 (2 months ago)
Dreadful experience to say the least.
My family and I moved into The madison (Apt. 1314) late august and discovered the apartment had roaches as well as other bugs. We knew we didn't bring them because we are clean and 95% of items had not been transported from California.
The first couple of times seeing the roaches (which was our biggest concern) we thought maybe it was the result of the work of the exterminator. But we found out that wasn't the case. I would see them more and more. There actually was a where a roach started to crawl up my four year old daughter shoe but she was able to shake it off.
After my wife and I prayed and discussed this matter, we thought it was best to just move. This decision was a difficult one. I had just spent a month packing and moving from the west coast. I was extremely tired from driving from California to Texas. I was also preparing to start a PhD program. Now we were faced with finding another apartments after a couple weeks of just moving into The Madison. The main reasons for deciding to move is because my wife my is pregnant and because of our four-year-old. We deemed the apartment very unsanitary & unsafe. However, we discovered that there wasn't much value placed on our safety and sanity.
After sharing our experience and decision with office staff on 9/3/20 I was told by Vivian (the assistant manager) on 9/4/20 that Caela (the manager) would be getting into touch with me regarding move out details once she returned to the office on Tues 9/8. Unfortunately I never heard from Caela within the time window i was given. She finally reached out the week of 9/14 during which I was unavaible do to attending my Phd seminar out of town.
To wrap things up, we are still awaiting the fate of our decision to move.
Honestly I don't think much grace will be shown even despite the condition of our apartment. Businesses are businesses and perhap this is a good reminder not to expect the shame ethical standards, grace that you will give.
However, I will do what I can to give the public the most accurate depiction (based on my experience) of The Madison.
I have a few pictures where I captured roaches to post later
Hey guys, sorry for the delayed response regarding the pics. Haven't been on here in a while. But the pics that i was able to capture should be uploaded now. Please let me know if you have any question. Would be glad to answer.
And btw, regarding the owners reply, it's all optics. I've reached out to the office numerous times. I can upload call records to show. Also, we've paid about 3,000 to close our account. So we probable won't hear from the madison anymore.
Blessings,
James
Time: Nov/06/2020 (2 months ago)
Hi Mr. Taylor, I hate you had that experience. I was actually considering looking at The Madison's. Will you post the pics of the bugs?
Time: Apr/08/2020 (9 months ago)
Love my beautiful and spacious 3bdrm apartment! The complex is clean, quiet, and conveniently located. The staff both inside the office and out working on the property are kind, friendly and always willing to help....even when my little dog escaped they helped me find her. The couple times I have submitted a Maintenance request...it has been answered and repaired in less the 1 day. I have been so impressed with the team here.
Time: Oct/28/2020 (2 months ago)
I was considering moving here after relocating to Tyler but I had visited with a friend of mine and I changed my mind because it has a infestation problem with roaches.
