Time: Jul/17/2018 (2 weeks ago)
I'm so disappointed to see this place going downhill. I had been going regularly for at least 6 months and was always so pleased with how my nails turned out, but my past few appointments have been a nightmare.
First time I go and find out that the AC is broken. Not only that, but I'm pregnant, there's a wait, and nowhere to sit. When I finally got seated and get my nails started I had to ask for a glass of water TWO times before finally getting one, even after mentioning that I was so hot I thought I was about to faint! (Again: pregnant!)
Second time I go in for a recharge manicure appointment (15 min) and didn't come out for 1.5 hours.
Past two times I tried to actually purchase the polish I picked out because I really do love the product, and they didn't have the polish in stock either time and I was just directed to order online (not have someone order for me to pick up in store even).
And now I was just informed that because of an event taking up the entire space, my appointment for next week — that I booked over a month ago to lock in the date/time before an event of my own — had to be rescheduled for another day.
Such a shame — I really liked this place, but it's a mess! I kept trying to make it work, but don't think I'll be back unless they make some major changes.
Time: Jul/03/2018 (a month ago)
I’ve been coming to this place for a while and I’ve noticed the quality of service has declined rapidly. The new receptionist is awkwardly nervous and doesn’t know what’s going on, and none of the technicians seemed to acknowledge him when he was trying to get me seated for my pedicure. Completely different atmosphere from once before that was sophisticated, relaxed and polished. My nail technician didn’t offer any beverages as they normally do. She was very cold and didn’t seem to care about her service to me. She was also very aggressive and rushed. Everyone at Sunday’s seems rushed and frantic, and you can see the attitudes they each give one another. On top of that my pedicure was rushed and she hurt me several times. I hated that every time she needed me to switch feet, that she would just hit my foot instead of communicating with me. Honestly, for this type of atmosphere, service, and the amount of money, I might as well go to one of those typical hole in the wall NYC nail salons, because it seems like that’s what this is becoming. I don’t think I’ll be back unless drastic reformations is made.
Time: May/07/2018 (2 months ago)
I don’t even know where to begin…
I received a gift card for a signature manicure and pedicure for my birthday. The space looked lovely and well designed in photos and it was definitely just as nice in person— so I was excited.
My nail technician greeted me and told me to sit down while I waited for her to prepare everything. She was rushing back and forth between me and the back room and kept forgetting things. You could tell that she was very tired and frazzled and was rolling her eyes at the other technicians.
I saw other technicians offering their clients tea and waters but I didn’t receive anything. Normally I don’t care about this type of stuff, but for the price point, I was hoping to be pampered as well. There is even a sign by the front door that says ‘pick your polish and choose your complimentary beverage’.
My technician rushed through my pedicure and at one point only painted half of one of my nails. When we walked over to the manicure station, she said “ugh I am so tired. I do not want to work”. I was honestly in shock. She hadn’t even started my manicure. When she did finish, it was sloppy and I had to get a few nails redone by another technician. As all of this was happening, multiple guests were complaining that their appointment should have started 30 minutes ago and they were still waiting. Multiple guests stormed out.
When I approached the manager about it and told her what had happened she simply said “I’m sorry. That technician is emotional”. Is this seriously an excuse for overworking your staff or for anyone to say that? Is this the only solution? Another patron overheard us and said “I would have to agree with her. This place has horrible service”
The ONLY saving grace of this entire place is the fact that their nail polishes are beautiful, both in color and quality. I would say save your money and go else where.
Time: May/30/2018 (2 months ago)
Couldn't have had a worse experience if I tried.
I made an appointment for a gel removal and express gel manicure at 6:15pm which was confirmed with an automatic text confirmation. I arrive only to be told my appointment was at 5:50pm and they can only offer me a rushed gel removal. They offer to reschedule me at lunchtime tomorrow at a discount.
I show up the next day during my lunch break, and not only do I have to wait over ten minutes (my lunch break is only an hour so I was on a time crunch), my manicurist messes up my gel three times (being so rushed). She then blames the LED dryer for being partially broken, but they do not have enough to go around to begin with. She shoves both my hands into the dryer by the end, smudging my polish.
To top it all off, not only am I not given a discount, I am charged for a full manicure, when I had originally reserved an express manicure. I had to pay more than what I had intended for a two-day unsatisfactory experience.
Do not go to Sundays. You would be better dipping your nails in rubbing alcohol and painting them with Sharpie highlighters. I should be fully refunded for my experience.
Time: May/03/2018 (3 months ago)
Sunday studio (also just called Sundays) has an online website selling their line of nail polishes for those who don't live in New York. I purchased their No 9 nail polish which they show to be a pretty mature pink. What I got instead when the bottle arrived in the mail was a hideous bright neon Barbie-pink color that is totally not appropriate for work. Disappointed, I tried it on anyways hoping it looked different on. Nope. I contacted them by email expecting an exchange and to let them know that their product looks much different online. Nicole Trovato wrote me back. They will not accept returns or exchanges. About their online advertising she said "We are actually in the process of updating our e-commerce website and really appreciate your feedback." I am so disappointed. Their "non-toxic" nail polish smells just as bad as any drug store brand nail polish anyways, I'm wondering if their "non-toxic" claims are just a gimmick. I do most of my shopping online and have had very, very few issues with items not coming as described. I feel compelled to warn others.
