Time: Apr/01/2019 (2 months ago)
I have banked here along time and have 2 accounts one of my own and one with my son I had my father go deposit my check in to my account while I was away for 2 months the banker managed to put it in the wrong account along with. Somehow messing up both atm cards to both accounts causing my insurance payment to overdraft with several fees and now I just get back to find out I'm 200 overdrawn which I shouldn't have and should have money still in my account cause hasn't been used for 2 months and no atm cards working they go take the money out of my sons account without any notification to pay my negative balance in my account that he is not even on without permission and the same banker that remembers the exact day she deposit the check for my father are saying their is nothing they can do to take care of their mess up and they can't fix replace my sons money or nothing but they couldn't tell him anything about my account they took his money to pay because he is not on my account but they can take his money for it after several years of banking with them and never no problems I am closing my account and will never do business with them again and do not recommend this banks business for anything in the world bad business they take yours and other people's money charge u several hundred dollars for their mess ups and won't ever help or try to correct any issues or problems your having or the ones they cause
Time: Nov/19/2018 (7 months ago)
I have always had a good experience with the service and the friendly staff. The line may sometimes be long but it seems in my opinion, that the workers do their best. Best suggestion is to try and go during times that are not peak hours.
Time: Oct/10/2018 (8 months ago)
BEWARE!! Nicole stokes, the manager, refused to assist me with a problem. While Allen the district manager stood next to her, silent. When I was leaving I asked her for a cooperate number so someone could help me with my problem, she gave me the number for the HEB store. This bank has to be the worst on the area. Go somewhere else to save your own sanity.
Time: Jul/26/2018 (11 months ago)
New girl with short blonde hair is very rude. Needed a class action settlement check cashed, my teller (nice young man with glasses) wanted to help but she stepped in and said no. So I go across the street to a PAWN SHOP AND HAD NO PROBLEMS CASHING MY CLASS ACTION SETTLEMENT CHECK LOL 😂.
Time: Feb/02/2019 (4 months ago)
I have been there over a decade and will continue to use it: Nicole Stokes came in just recently and I agree with critical remarks
