Time: Jul/28/2018 (a week ago)
I went to Allure two weeks ago for full highlights and what should have been a simple trim with Raquel ($310 total) in preparation for a vacation. She blew it out with body and the color looked amazing; however, the first day I wore it straight I had the opportunity to see the problems with the cut. At the beginning of my appointment, I clearly stated that I was trying to grow my hair out, and wanted to trim as little as possible off the length - just to get rid of dead ends - and we agreed to take off about an inch. After she trimmed the ends, she said she wanted to add some long layers to take some weight out of the bottom. Fine. But then she cut another layer in the front to frame my face. The result was terrible. I ended up with two layers I did not want - one trimmed to the appropriate length, and one chopped more than two inches shorter that was not at all tapered or blended into the rest of my hair. So it's not just that she didn't give me what I asked for - she gave me the worst haircut of my life. The part that upset me the most was realizing the past year I had spent growing it out was all for nothing.
I couldn't find an email address to contact the owner, so I sent a private message on Facebook explaining the situation and asking for a refund or for someone else to fix my hair. When I got back from vacation a week later, no one had read or responded to my message, so I had to follow up by calling the salon. I explained the situation to the receptionist and instead of apologizing, she laughed, saying it's really hard to get ahold of her boss. I don't find that funny. I reiterated my request for a refund or for someone else to fix my hair, and she called me back saying that the owner recommended I go to Tony.
I went back to see Tony today, unfortunately only to leave extremely disappointed and upset once again. As I started explaining my issue and what I wanted him to do to fix it, he interrupted me and said, "I see the problem, I'll blend it more." I explained that I did not want him to blend it - I wanted him to cut it to the length of the shorter layer, so that it was ALL one length. No. More. Layers. Yet he proceeded to give me a slightly better version of the exact same haircut Raquel did. Still not what I wanted, still not what I asked for, just even shorter now. More concerning, though, was that I noticed his hands shaking as he was cutting my hair.
My expectations are that a stylist listens to the client, asks clarifying questions and gains alignment on the plan. That an owner acknowledges client complaints, takes responsibility, apologizes and appropriately resolves the issue. None of those expectations were met here. Such a huge waste of my time and money :(
Time: Jan/11/2018 (7 months ago)
I recently moved to Jersey and am so happy I found Allure. Very friendly and professional staff. Great atmosphere and absolutely love the way my hair looks. They are great with color and they will go out of there way to accommodate you. I highly recommend Allur💛🤗
Time: Nov/01/2017 (9 months ago)
Super friendly staff. .. always accommodating.. and reasonably priced salon!
Time: Dec/25/2017 (7 months ago)
Very nice salon and excellent stylists.
Time: Apr/28/2016 (2 years ago)
Kim is absolutely the best hair stylist at this salon--hands down! Absolutely no one does my hair as well as she does at any salon I've been to before. I couldn't recommend anyone better and the new salon at Allure is gorgeous.
