Time: Apr/03/2019 (a week ago)
Thank you Julie and Star Nails! I just moved here from Chicago, came to Texas, am getting married in 3 days and was worried about changing all my salons, etc. From the minute I walked into Star Nails, I was treated so kindly and the service was the best I’ve ever had! I will recommend this place to everyone and my nails are absolutely gorgeous! Kind, nice people with amazing services! My favorite place!
Time: Apr/13/2019 (in the last week)
Such a sweet place to come to! The folks here are so nice. Prices are great! Most important, nail and pedicure is done to perfection. There is so many colors to chose from, like a whole lot!!!
Time: Mar/31/2019 (2 weeks ago)
If you've never gotten a Pedi done by Li, you are missing tf out!! THE BEST pedi I've ever gotten! Hands down! She's my pedi pal 4-eva! I've gone to most or all of the salons in the surrounding area and again...I'm tellin ya! GO! SEE! MY! GIRL!
Time: Mar/26/2019 (2 weeks ago)
The worst experience I’ve had at a salon. I’ll start with the man that did my pedicure. He raised my skinny jeans up to my knee cap and it took 3 different people to get my pants back down to my ankle. I understand he lifted the pants so high to do a competent job, but he should have stopped when he realized it took him strength and grunts to even get them up my calf. This, however, isn’t the issue and wasn’t an issue until I met my nail tech. However, it does correlate to the end of my review.
Now, let’s move on to the nail techs. I chose #52 from the dip powder nail selection. It appeared to me as a white ombréish nail with light pink in it. When I chose the color, the other man, (who did not do my pedicure) said nothing but “okay.” If knew the color didn’t look right he should have said something. After grabbing the color and noticing it was different from the color on the rack, he should have said something.
After getting my pedicure done, I moved over to the woman nail tech and she started on her job. Now, when she opened the dip powder I did realize it was dark pink. I was going to say something then, but being the person that I am, I assumed they knew what they were doing and I decided to keep my mouth shut and let her do her job. By now, all of the nails and their entirety were covered in pink powder. Keep in mind that this is my first time attempting to get these “ombré-ish” nails, so I do not know the process, which is why I kept my mouth shut. By the time I realized the nails were going to be entirely neon hot pink, I had already been there 2 hours. I was not willing to wait for her to start over and fix it so I said nothing. I was going to wait until it was time for me to pay to say something about the nails because I just wanted to hurry up, but she kept commenting on how much she loved the color so that’s when I took my chance.
I responded with, “I just thought it was gonna look different,” and explained to her what I wanted. She begins to tell me “oh the ombré nails are coming soon,” and I replied with “oh, well that’s the nail I pointed at.” She then begins to argue with me telling me that the ombré nails haven’t even been put out on display yet - so I go grab the dipping powder rack and I showed her the nail I pointed at and she tells me, “oh I’m so sorry the sun faded the color off the nail.” She later tells me, “when people touch the nail the color wears off,” and then says something along the lines of, “we don’t know what happened.”
I did not care what happened, I wasn’t even asking her. I was just pointing out that the nail color on the rack does not match the color she gave me AT ALL. By this time, I’m at the counter to pay and I asked, “could I get a discount because I really feel like that nail color was not my fault,” and she had really began to argue with me now.
She told me, “he already took $5 off.” I replied with, “I know, but he told me that was for the wait, I’m talking about the nail color.” She continued to argue. I was done. I cut her off and told her, “it’s ok I’ll just pay $70 and I was going to come back because I really do like your colors and your work, but not anymore, you’re not even willing to work with your customers.”
Instead of ending it there and taking my card, she continued to explain herself & offered me $5 more off. Ridiculous. She could have really kept that $5. All I’m saying is based on my entire experience there she should have been more understanding of my request for a discount. Never going back. And I would like to say I was not rude throughout this entire time.
Time: Mar/03/2019 (a month ago)
We love the service and the staff...they treat you like family
