Time: Jul/09/2018 (2 weeks ago)
I made an apt to take my cat here to get his usually summer shave. We dropped him off at 9am and the lady said he wouldn’t be done until 3pm which seems a bit ridiculous to me. By 11am she called up back telling us that they couldn’t get him out of the cage and we needed to come pick him up. They didn’t shave him, and it was a complete waste of time. Don’t be a groomer if you’re not good with animals.
Time: Jan/26/2018 (5 months ago)
Very nice experience for my first time self dog wash. Everything I needed and friendly help. Highly recommend.
Time: Nov/09/2017 (8 months ago)
This place is great! The woman working put my huge dog in the tub for me. I'll definitely be coming back to wash him again!!
Time: Jun/02/2017 (a year ago)
What a shame this place is. It truly broke my heart to leave my dog here - I feel guilty that I trusted these negligent groomers. From the moment I walked in the woman who finally walked over had the worst vibes and attitude. Being a compassionate empath I felt for her and brushed it off as she must have personal issues but then she was blatantly rude and had attitude with me for no reason. I simply was dropping my dog off excited to see the results later. I told her exactly what I wanted done. Just a hair trim. Over 6 hours later I come get my dog who was clearly traumatized and dehydrated. Had been tethered for 6+ hours under a fan in muggy conditions, and they had done some fancy "blowout" brushing and shampooing and never even trimmed her hair "because she was stressed out". (She was stressed out because of the poor service and horrible energy and unprofessionalism of the place.) To make matters worse, they harassed me over the phone, never apologized, and had no feelings of remorse or care. Worst customer service I've ever experienced. The owner bragged of being in business over 30 years & extracting dog's anal glands and taking advantage of people's naivety. Gross. Innocent pet owners who think they're getting good treatment for their dog but really just handing them over to inconsiderate selfish people who are just wanting to get paid, not actually loving animals. I'm disturbed by the whole thing, and will never take my pets to ANY groomer now because of this. Just wrong. Wear shield to protect your heart if you go in there. Toxic energetic environment.
Time: Jan/10/2016 (2 years ago)
These folks have been in business here for many years which means a lot in a town where the grapevine is key. They are very skilled at dog grooming. When I go in there to use the dog wash, the dogs are always calm. Staff is friendly and efficient. The most amazing thing is considering how many businesses come and go in Grass Valley, that they are still around at all! I have been going there for years now and highly recommend.
