Time: Aug/20/2018 (3 weeks ago)
I had a lovely experience at the Venetian Spa. I tried them on a whim as a walk-in. Everyone was very friendly and accommodating. Leslie was attentive and professional and because of her pleasant demeanor and quality work, I agreed to get a pedicure, too. I had not planned on it because I had recently over zealously trimmed *read ripped* my own toe nails to the quick in an attempt to resolve an ingrown nail. I loved their gentle, yet effective treatment. They worked together and were caring toward one another and to their clientele. I am very pleased and will be returning.
Time: Aug/15/2018 (a month ago)
I usually go to another popular nail salon at the Town Center, but they were swamped and I was in a rush so I decided to try someplace new. I was a little nervous because nail salons are a hit or miss. Here at Venetian someone was able to take me right away. It was hard to relax because I was pressed for time and worrying, but I found myself talking to a married couple, both nail techs, as the husband did my nails. They are the sweetest people I ever met. Great customer service and you can tell they actually care about interacting with people and being friendly and aren't just making conversation for tips. And my nails turned out fabulous. I literally cannot stop looking at them because they are so perfect from the color, the length, and the shape. I'm not sure how the nail tech managed to pay such good attention to detail while working fast, but he did it. Found my new go-to spot!
Time: Jun/15/2018 (3 months ago)
If I could give this Salon negative stars I would. I've been looking for a great nail salon since my move here two years ago. I went to this Salon yesterday to get a pedicure, I picked out my nail polish and was guided to my chair after I sat Down a gentleman informed me that due to the fact that I am in a wheelchair they would only do a polish change and leg rub on me. I was extremely confused and inquired as to if this was a policy for all people or just in my case (as I do know some salons do not cut circles) he informed me that due to my "weak immune system" they would not do anything but that. I assured him that I have no immunity problems I only use a chair due to weak muscles, and that I have been getting pedicures monthly since I was twelve years old. They refused to give me the service they offer everyone else so I left. But not before pointing out that the 80 year old woman and 12 year old girl they were doing pedicures on had fast weaker immune systems than I. This is ridiculous and discriminatory behavior I have never had anything but the most pleasant interactions at nails salons.
Time: May/28/2018 (3 months ago)
Went in and was told it would be a 20 minute wait...no big deal. Was there for over an hour. Another person showed up about 20-30 minutes after me (wanting the exact same services). She was taken back and started well before myself because I never made it that far. I got tired of waiting and started to walk out when they tried to stop me. Suddenly it was my turn and they were ready to begin my services. I politely tried to explain to them that I had been waiting over an hour, that in itself was bad enough but the fact that they chose to let other people go ahead of me was super unprofessional and unfair to say the least. They will not be getting my business.
Time: Jul/31/2018 (a month ago)
I came here for my birthday and had a horrible experience. The nail tech didn’t do another coat of the color I picked . They got me to pay early and after that no one even checked on me at the dryer.I didn’t like how it looked when it dried and I think the manager told me I should have told her right after . Um first off ,I assumed my feet would be painted correctly. So , they made me wait until she was done with a pedicure before fixing my polish instead of getting someone else who’s available like most shops would do .Everyone knows light colors require several coats. They are stingy with beverages. I expected good service and when I told them what I wouldn’t accept they looked at me crazy .I won’t be coming back .
