Time: Nov/09/2019 (3 weeks ago)
I never leave bad reviews, but this is going to be a long one. After going to Lush for years, I’ve always had a good experience. Not today. I went in yesterday for a gel fill, showed the nail technician a reference photo of the color I wanted, and she helped me choose between a few colors to achieve that look. She applied a couple coats of one color, and another of a different color, and they turned out looking nothing like the picture I showed her. She asked me if I liked them and because I didn’t want to be rude, I told her they were fine, tipped her, and left. I went home and realized that they were even worse than what I thought they were. I called this morning and told them that I got my nails done last night, wasn’t happy with the color and that it wasn’t what I wanted, and asked how much it would cost to change the color. They told me that they wouldn’t charge me to fix the color. I come in for my appointment today, and the same nail technician who did my nails last night says that she can take me. She asked what was wrong with them, and I told her that the color wasn’t what I wanted and they looked nothing like the photo I showed her. Obviously, since she failed at replicating my original photo, I showed her a different color that I wanted to change it to. She told me that that’s what I chose and if I wanted to change the color, it would “only cost me $20”. I asked her why it would cost me $20 when the woman I spoke to on the phone said that it would be free? She began to get an attitude with me, laughed when I was speaking, and told me that I couldn’t just come in and get my nails done for free because I decided I didn’t like them the next day. I told her I would leave and go somewhere else if I was going to have to pay to get them fixed anyways. Why wouldn’t I want a different color than the one she used last night that looked horrible? Why would I want to get my nails done by the same nail technician who messed up my nails the night before? I left, and immediately called and asked to speak to a manager. Funny enough, the woman I spoke to on the phone earlier who told me I wouldn’t have to pay to get them fixed was the manager. She told me that I would have to pay since I showed them a different photo when I went in today then the one I showed them last night, which again, makes NO sense. Finally, after she spoke back and forth with my nail technician while I was on the phone with her, she said “come in at 6:00” and hung up. The customer service was horrible (something I’ve never had an issue with in the past) and I left feeling extremely disappointed and uncomfortable. I will not be returning.
Time: Sep/18/2019 (2 months ago)
Great service! The staff always create a perfect manicure or pedicure. Beautiful, clean salon with quality products!
Time: Sep/10/2019 (2 months ago)
I wnet in to have a polish change ended up having their basic pedicure and it was fantastic..I would highly recommend it!!
Time: Sep/16/2019 (2 months ago)
Horrible! I got an SNS manicure and it started chipping before even a week! The color wasn’t right (the color I chose needed 3 coats and they only did 2) and I came back for them to fix my nail that chipped after only 6 days. The guy fixed it and every day since, I’ve had more chips on other nails! I’m also not a fan of them putting gel top coat on because it peels off! I’ve never had anyone do that.. Every other nail place I’ve been to, my SNS has lasted 3-4 weeks without chipping at all! I am extremely disappointed with the service at this place and will definitely never come back. SNS is expensive as it is and should last for weeks without issues. Don’t waste your money!!
Time: May/11/2019 (6 months ago)
Stay far away!! They use illegal razors on your feet.
No mistake, Andy did my pedicure. I took a picture of it with my intentions of reporting to State. I am licensed Cosmetologist and know the difference. I probably have had at least 300 pedicures in my life. No mistake here, you need to have a serious talk with Andy
